Customer Success Specialist

About Windcave: Founded in 1999 in New Zealand, Windcave has consistently led the way in the innovation of payment technology. Today, our global footprint extends across 40+ countries, supported by a dedicated team of over 400+ experts. We process billions of transactions annually, providing businesses with a comprehensive payment solution through a single provider. Our approach continuously sets new industry benchmarks and reflects our commitment to leading the market with self-developed, cutting-edge technologies. We support a wide range of industries, including retail, finance, hospitality, and more, with operations all over the globe. About the Role To play a key part in our growth and expansion, we are seeking results-driven Customer Success Specialists to join our high performing Sales team in Auckland Central. The focus will be to grow and support existing accounts. Key responsibilities include: - Provide responsive assistance on commercial queries - Inform and educate customers about products and features - Upsell/cross-sell new services to existing customers - Support and collaborate with cross-functional teams  - Regularly report on key accomplishments and monitor key metrics to identify areas for improvement About You The role will suit entry-level candidates and recent graduates who share an interest in the Payment/ Finance Technology sector. You will be enthusiastic about representing a high-growth and market leading organisation and will be motivated to achieve goals. You will also have: - Excellent written and verbal communications skills - Organisational skills and flexibility to both manage field sales and working with the internal team - Good communication and relationship-building skills to build trust and connection - Intermediate level knowledge with Microsoft Office tools (Word, Excel, CRM, PowerPoint) - Awareness of the payments industry and trends would be beneficial Benefits on offer: We value our employees and offer competitive benefits, including: - Competitive salary - Hybrid work (currently following hybrid work model; mandatory 3 days’ work from office Monday, Tuesday, and Friday) - Discounted health insurance (depending upon eligibility) Why join us? At Windcave, you will have the opportunity to grow, develop, and be part of a company that values your contributions. We are committed to providing: - A supportive and inclusive environment - Career development, learning, and long-term career opportunities - Exciting and challenging projects - On going training and support If you're ready to embrace the challenge and join a company where innovation meets excellence, apply now and be part of our success story.