Staff Engineer, ServiceNow (CMDB & ATF)

👋🏼 We're Nagarro. We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital, and our people exist everywhere in the world (17700+ experts across 39 countries, to be exact). Our work culture is dynamic and non-hierarchical. We're looking for great new colleagues. That's where you come in REQUIREMENTS: - Experience - 5+ years - Strong hands-on experience with ServiceNow platform testing and quality assurance processes - Hands-on experience with ServiceNow ATF (Automated Test Framework) is mandatory - Strong knowledge of CMDB concepts, data governance, and data hygiene best practices - Experience in designing, developing, and maintaining automated test scripts using ATF - Good understanding of ServiceNow platform fundamentals and core functionalities - Experience with Asset Management processes and ServiceNow Asset Management modules - Knowledge of Compliance, Auditing, Access Management, and Security Controls within ServiceNow - Hands-on experience testing integrations with third-party applications using REST APIs, SOAP services, or Integration Hub - Experience supporting ServiceNow upgrades, clone activities, and post-upgrade validation testing - Strong understanding of functional, regression, integration, and end-to-end testing methodologies - Ability to independently drive QE initiatives and establish testing best practices - Strong analytical, troubleshooting, and defect management skills - Excellent communication and stakeholder management skills - CSA certification or relevant ServiceNow certifications will be an added advantageRESPONSIBILITIES: - Design, develop, execute, and maintain automated test cases using ServiceNow ATF - Validate ServiceNow platform functionality across releases, enhancements, and configurations - Perform functional, regression, integration, and end-to-end testing activities - Ensure CMDB data quality and support data hygiene initiatives across the platform - Validate Asset Management, Compliance, Auditing, and Security Control processes - Perform testing and validation of integrations with third-party systems and applications - Support ServiceNow upgrade and clone activities, including impact assessment and testing - Identify, document, track, and manage defects through resolution - Develop and maintain test plans, test cases, test scripts, and testing documentation - Collaborate with developers, administrators, business analysts, and stakeholders to ensure quality deliverables - Provide testing sign-off and quality assurance recommendations for production deployments - Analyze test results and provide actionable insights to improve platform quality and stability - Drive continuous improvement initiatives for ServiceNow QE processes and test automation - Ensure adherence to organizational quality standards, governance, and best practices Bachelor’s or master’s degree in computer science, Information Technology, or a related field