Associate Staff Engineer - System Operations Support Engineer

We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital mediums, and our people exist everywhere in the world (15000+ experts across 26 countries, to be exact). Our work culture is dynamic and non-hierarchical. We are looking for great new colleagues. That is where you come in! We are looking for an experienced System Operations Support Engineer to support a banking technology environment. The role will primarily focus on application/system operations and job scheduling management, rather than infrastructure-level support. The candidate will be responsible for managing scheduled jobs, monitoring system operations, troubleshooting operational issues, and ensuring smooth and reliable day-to-day application operations. Key Responsibilities - Manage and monitor scheduled jobs and batch processing activities. - Create, configure, modify, and maintain jobs using scheduling tools such as JP1 or Tivoli - Monitor job execution and identify failed, delayed, or abnormal jobs. - Perform operational troubleshooting and coordinate with relevant technical teams for issue resolution. - Ensure scheduled processes and application operations run smoothly. - Perform daily operational checks and monitoring activities. - Investigate operational incidents and support timely resolution. - Maintain operational procedures, job schedules, and related documentation. - Coordinate with application development, support, and business teams when required. - Support incident, problem, and change management activities related to system operations.Mandatory Skills - Experience in System Operations / Application Operations Support - Hands-on experience with Job Scheduling and Job Management - Experience in job creation, configuration, monitoring, and maintenance - Experience with scheduling tools such as: JP1, Tivoli - Similar enterprise job scheduling tools - Strong operational troubleshooting and monitoring skills - Good understanding of batch processing and scheduled jobs - English communication Mandatory