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Service Engineer
Si Racha, Chon Buri, Thailand · Remote · fulltime_permanent · Field Service APT APAC
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About the role
Contract Management
- Provide high level technical support to Thailand & SEA customers (as and when required).
- Installation, Commissioning & Customer Training.
- To attend customer complaints and solve the problem with customer satisfaction, Attending Preventive Maintenance, Breakdown Maintenance and resolving problems in the Machines and Tools.
- Identify and implement upgradation/ retrofit opportunity.
- Work on long-term relationships with the customer through annual reliability service contracts.
- Generate Target revenue.
- Collect feedback from customers & share it with the department concerned.
- Communicate with the customer to ensure satisfaction and implement any necessary corrective actions.
- Performs other duties as necessary or assign by Immediate Superior.