Customer Service Representative

Customer Service Representative – Global Wave Group  Location: Albany, Auckland (Office based)   Reports to: Customer Service Lead    Key Responsibilities  - Handle customer inquiries via online chat and email, assisting clients with issues and questions.  - Coordinate communication between customers and internal departments.  - Work closely with the sales team to address daily sales-related matters.    Essential Requirements  - Previous customer service experience is preferred.  - Experience in stock or securities trading is a plus.  - Proficiency in English, Mandarin, Thai, Filipino, Korean, Malay or Vietnamese.  - Proficient in Microsoft Office (Word, Excel, Outlook, etc.).  - Strong communication and adaptability skills with a responsible work attitude.  - Able to work efficiently with team leaders to meet team objectives.  - Willing to work non-standard New Zealand business hours.    Application Requirements  - Applicants must have the legal right to work in New Zealand.  - Please specify all languages you can speak and your level of proficiency in your CV.