Collection Quality Junior Associate

- Periodically reviewing and developing existing Standard Operating Procedures (SOPs) and Operational/Technical Guidelines to identify areas for improvement or updates in line with operational needs and compliance with internal and external regulations. - Ensuring SOP and Operational/Technical Guideline documentation is complete, distributed, and communicated to relevant business units, and that on-the-ground implementation aligns with established standards. - Reviewing, evaluating, and providing feedback, recommendations, and risk assessments for draft Policies, Strategies, or Programs. - Serving as the primary point of contact for internal and external audits regarding the readiness of required collection data. - Identifying gaps in Internal Collection workflows based on audit findings, QA reports, and non-compliance issues. - Developing, proposing, and implementing Continuous Improvement Plans across processes, systems, and training to achieve Operational Excellence. - Acting as the main liaison between Internal Collection and Quality Assurance (QA) to socialize new quality standards and best practices. - Overseeing and reviewing the implementation of the Real-Time FC & DC Monitoring system used by the team to ensure the effectiveness of quality control and compliance. - Bachelor Degree (S1) from Reputable University - Minimum 2 years of experience in Policy & Procedure, Quality Assurance, Risk Management, or a similar role - Strong communication and coordination skills, with the ability to escalate issues clearly and promptly - Strong understanding of corporate governance frameworks and business processes - Proficient in computer applications, including Microsoft Excel, Google Sheets, and Google Docs