Helpdesk/Customer Care

Paradigm Infotech. Inc is a global IT solutions provider focused on delivering customer value through high Quality Processes and Cost-efficient solutions. Paradigm has been one of the trendsetters in global delivery practices with our Client-Centric Model for customer management and delivery. Skillsets Required  - Experience with BI tools in a Customer Care or Helpdesk environment - Working with various TMS tools  - Data Analysis experience in discussing reporting requirements and creating reports - Experience with Zendesk / Good Data is useful - Proficient in MS Excel, creating reports, working with pivots and macros - Technical knowledge of reporting tools like Crystal Reports, Business Objects useful but not required Experience Level - 5 + years  - 2 - 3 years in a Customer Care / Heldesk environment Thanks Ashok 443-640-0099 Zendesk All your information will be kept confidential according to EEO guidelines.