IT Operations Engineer

About the role  We’re looking for an IT Operations Engineer to manage day-to-day IT for our Malta office, covering end-user support, network and on-site infrastructure, while supporting wider Group IT projects and standards. A meaningful part of the job is physical — racks, cabling, switches, access points, meeting-room technology and hardware — so on-site presence is required.  Key responsibilities  End-user support and IT operations  - Act as the primary IT contact for the Malta office: triage, resolve and escalate incidents and service requests within agreed response times.  - Manage the full hardware lifecycle — procurement input, imaging, deployment, asset register, repairs, warranty and secure disposal.  - Run employee onboarding and offboarding: account creation, licence assignment, device provisioning, access rights and clean, auditable leaver processes.  - Administer Microsoft 365 day to day — accounts, groups, shared mailboxes, licences, permissions and MDM/endpoint policies, Intune.  - Support meeting rooms, conferencing and presentation equipment, and provide reliable technical support for internal events and company-wide meetings.  - Maintain accurate documentation, knowledge-base articles and how-to guides for users and for the IT team.  - Prepare, configure and stage IT equipment for company events and conferences — laptops, networking kit, access points, printers, registration and AV hardware — including pre-event testing, packing and asset tracking, and reinstatement of equipment on return.  Network and on-site infrastructure  - Operate and maintain the Malta office network: switching, routing, Wi-Fi, VLANs, firewall rules and VPN access, in line with group standards. - Own the office server room and comms rooms — structured cabling, patching, rack hygiene, UPS, environmental monitoring and power resilience. - Monitor network, server and service health; investigate alerts, diagnose faults and drive issues through to root cause. - Support on-premises servers (Windows and Linux): patching, backups, restores, capacity and routine maintenance windows. - Administer and maintain Synology NAS storage — volumes, shares and permissions, snapshots, replication, backup jobs, firmware updates, disk health and capacity planning. - Coordinate with ISPs, landlords, contractors and hardware vendors for installations, faults, moves and office changes. - Contribute to infrastructure projects — office fit-outs and relocations, network refreshes, storage and backup expansion, and group rollouts landing in Malta.    Security, compliance and quality  - Apply group security baselines on endpoints and network devices: patching, disk encryption, endpoint protection, MFA and access control. - Support access reviews, asset audits and evidence-gathering for internal and regulatory compliance requirements. - Act as first responder for security alerts affecting Malta users and devices, escalating to the Security Operations team as required. - Follow and help improve change, incident and problem management practices, keeping records complete and current.  Requirements  - 3–5 years of experience in an IT operations, IT support or systems/network administration role, ideally in a multi-site or international organisation. - Strong working knowledge of Microsoft 365 administration (Entra ID, Exchange Online, SharePoint/OneDrive, Teams) and endpoint management (Intune or equivalent MDM). - Solid practical networking skills: TCP/IP, DNS, DHCP, VLANs, routing and switching, Wi-Fi design and troubleshooting, firewalls and VPNs. - Hands-on experience with enterprise vendors such as Ubiquiti/UniFi, Cisco Meraki, Fortinet or similar.  - Experience administering Windows Server and Linux systems, including backups, patching and monitoring. - Comfortable with hands-on hardware work: racking and stacking, structured cabling, patch panels, UPS and server-room housekeeping. - Competent with endpoint platforms in a mixed estate — Windows and macOS — and with standard helpdesk/ticketing tooling. - Methodical troubleshooter with a strong ownership mentality: you follow issues through to resolution and document what you did. - Strong written and spoken English. - Willing to provide occasional out-of-hours support for planned maintenance, incidents and major company events.  Nice to have  - Relevant certifications (Microsoft, Cisco, CompTIA, Ubiquiti or similar). - Scripting and automation experience (PowerShell, Bash, Python) and exposure to IaC/configuration management. - Experience with Cloudflare, Zero Trust, SaaS management and identity automation. - Familiarity with NAS/SAN, virtualisation (VMware, Proxmox, Hyper-V) and backup solutions. - Experience supporting AV and live-event technology. - Awareness of ISO 27001, GDPR and gaming-regulatory requirements. - Experience in iGaming, media or events is a plus.