[SNOW-NPI] ServiceNow ITBM - Solution Architect

ROLE AND RESPONSIBILITIES - Designs, develops, tests and deploys solutions for customers. - Builds on the extensive knowledge of what works and what doesn't work. - Technical deliverables related to ServiceNow configurations and/or integration development. - Lead in requirements gathers workshops onsite for our customers QUALIFICATIONS AND EDUCATION REQUIREMENTS - At least 6+ years comprehensive experience with ServiceNow platform and 3+ years’ experience with ITBM. - Proven consulting experience as a key technical resource leading the development and delivery of ITSM or other ServiceNow solutions in client environments. - Experience of ITIL, minimum foundation level, ideally higher. - Ability to develop on the ServiceNow platform including the customization. - Knowledge of Business Rules, Client Scripts, Script include, Workflow designer, Table/Form creation, email alerts configuration. - Strong interpersonal skills and customer-centric attitude is a must - Ability to engage as an integral technical resource to develop client solutions - Ability to participate in design workshop, development, testing and deployment activities with customers - Strong JavaScripting experience - Experience working with Agile teams, methodologies, and tools - Excellent communication skills DESIRED SKILLS - Knowledge of technical components such as LDAP, VPN, SSL, SAML/SSO, and other such technologies. - Experience with Web Technologies (XML, HTML, Web Services, eSA) and working in a SaaS environment. - Working knowledge of how configuration management factors into the ITIL framework - ServiceNow System Admin Certification - ServiceNow Implementation Specialist Certification