Helpdesk Analyst

Ask ITC Inc. which is backed by a $500 million Microtek group company, provides an industry leading blend of technology, business consulting, and outsourcing services. Ask IT is a minority-owed enterprise; it has been founded on providing the highest quality possible and on the devotion to customer satisfaction. Role Name: System Analyst / Helpdesk Duration: 12 Months Location: Columbia, SC, 29210 DAILY DUTIES / RESPONSIBILITIES: - Configures and installs software for IT users' desktops and laptops. - Involved in the installation and rollout of new software packages, upgrades and new desktop hardware. - Maintains desktop software and hardware; supports mobile workforce. - Provides Tier 2 support to IT users for basic software and hardware of end-user computing and desktop-based LAN systems. - Troubleshoots problems using scripts and checklists as guides. - Escalates to Tier 3 support when necessary. Documents problems and resolutions. - May perform end-user training. - Strong customer service skills are important in this position. - Participates in the testing and evaluation of new desktop packages and implements prototypes. REQUIRED EDUCATION: Bachelor's Degree in a relevant field of work or equivalent work experience. REQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE): THOROUGH KNOWLEDGE OF ENDPOINT TECHNOLOGIES. KNOWLEDGE OF UTILITY PROGRAMS, SCRIPTING AND THE ABILITY TO IDENTIFY AND RESOLVE PROBLEMS. PREFERRED SKILLS (RANK IN ORDER OF IMPORTANCE): EXPERIENCE WITH DESKTOP IMAGINING USING IBM BIGFIX: OS DEPLOYMENT, ADVANCED KNOWLEDGE OF MICROSOFT ACTIVE DIRECTORY AND EXPERIENCE WITH MCAFEE SECURITY PRODUCTS. All your information will be kept confidential according to EEO guidelines.