VTC Service Agent (Video Teleconferencing)

Position: VTC Service Agent Location: Fort Belvoir, VA Clearance: This position requires a DoD Clearance *** $5,000 Sign-On Bonus ____________________________________________________________________________________________________  Position Summary:   Provide technical operational support and direct VTC facilitation to MDA Executive Leadership. Operate audio/visual equipment and scheduling tools to include monitors, cameras, Cisco CODECS, Cisco Jabber, VQ Conference Manager, AMX control systems, and other peripheral equipment.     Essential Duties and Responsibilities:   - Schedule conferencing events and collaboration sessions utilizing client-provided scheduling tools. (E.g. Cisco Jabber, CMS, VQ Conference Manager, and E-scheduler/EMS) - Provide direct Executive-level VTC facilitation and communicate clearly and professionally with Executive-level customers daily. - As operational tempo permits, provide VTC and collaboration system facilitation to other users. - Provide VTC and A/V operational support and facilitation. -  Utilize the existing incident management tracking tool (e.g., Remedy) for all related maintenance activities. -  Troubleshoot and resolve collaboration and business application incidents. - Perform preventative maintenance services in accordance with the manufacturer's recommended preventative maintenance schedules and SOPs. -  Implement and execute configuration management plans, processes, and procedures. -  Maintain collaboration systems and all associated VTC peripheral equipment, and future operations/control centers, and collaboration systems, and all associated peripheral equipment to successfully execute video conferencing and/or collaboration events. -  Maintain/utilize and procure manufacturer service and/or maintenance agreements. Requirements: - Applicants selected must currently possess the required security clearance, will be subject to a government security investigation, and must meet eligibility requirements for access to classified information. - High School Diploma is required; College Degree preferred. - One-year experience in the Audio Visual industry preferred. - Must possess an extremely meticulous and organized working style and have the ability to work as part of a team. - Strong verbal and written communication skills experience is important; responsibilities will include extensive team and customer contact. - Familiarity with Microsoft Windows and Office products is required.   ADA Specifications:   - Occasionally lifting of 5-10 lbs.- Regularly required to talk and or hear. - Extended working hours. - No travel expected for this position. - Will be required to use the computer screen for extensive periods of time.     NMR Consulting is an Equal Opportunity Employer (EOE).  M/F/D/V