Account Manager

Digital Virgo is a global leader in mobile payment and monetization through direct carrier billing (DCB). We operate in over 40 countries and partner with telecom operators and merchants to deploy high-impact payment and content services.   - Manage operator accounts in your area to develop DV offers and services.    - Adapt the sales strategy and project roadmap to local priorities and expectations, - Lobby operators (with the support of country managers) to ensure continuous optimization of Digital Virgo's terms and conditions.  - Monitor project deployment with the help of DV support teams for product/service launches. - Coordinate the implementation of technical connections with telecom operators and partners - Supervise service launches, optimizations, and incident resolutions with technical and marketing teams. - Benchmark continuously to identify new market opportunities and optimize existing operations. - Prepare reports on operational and commercial performance. - Track KPIs and perform analysis to develop accurate sales and performance forecasts. - Manage and grow operator accounts in the assigned region, ensuring alignment with local priorities. - Support product roadmap discussions and contribute innovative ideas to improve competitiveness and local impact. - Master’s degree (Business, Telecom, or related field). - 5+ years of professional experience in digital services, telecom, or mobile payment environments. - Proven experience in project coordination and account management with telecom operators. - Familiarity with DCB business, telecom billing, and technical platforms (APIs, integration flows, SMS, USSD). - Strong analytical and reporting skills (Excel, PowerBI, or equivalent). - Fluent in English (mandatory); French is a strong plus. - Entrepreneurial, dynamic, and organized personality with excellent interpersonal and negotiation skills. - Ability to work in a multicultural environment, travel when required, and handle several projects simultaneously. - Strategic thinker with strong problem-solving and adaptability skills. - Autonomous yet collaborative, able to interact effectively with both business and technical profiles. - Results-driven, proactive, and committed to continuous improvement. - Positive, persuasive communicator capable of building trust with partners and internal teams.