Cisco Network Engineer (Voice & Data)

Position Details: Job Title: Cisco Network Engineer Location: Harrisburg, PA Duration: 3+ Months Complete Description: Description: Cisco Network Engineer (Voice & Data) • Provide First level support in the IT communications group • Support / Maintenance / Service Desk requests • Monitor and support the performance of all network infrastructure • Utilize Solarwinds ORION to research & diagnose problems • Provide front-line interaction with the PTC User Community • Support Adds/Moves/Changes • VOIP Phone system • Network connectivity • Provide post implementation break/fix support • General • Perform root cause analysis, debugging, and problem resolution • Follow PTC Change Management processes and procedures • Create and maintain requirements, documentation, and procedures. • Develop and maintain configuration documentation • Communicate both verbally and in writing with managers, other network support staff and with PTC business unit users • Perform capability/knowledge transfer to PTC staff • Possess excellent interpersonal and communication skills • Other network projects as assigned • Participate as needed on IT communications projects Skill Matrix: All your information will be kept confidential according to EEO guidelines.