NOC Analyst

Greetings for the day! My name is Suneetha from Testing Xperts, we are a global staffing, consulting and technology solutions company, offering industry-specific solutions to our fortune 500 clients and worldwide corporations. Thanks & Regards, Suneetha. G +1 631-759-8044 EXT 303 (O) +1 347-826-3427 (F) Role: NOC Analyst Location: Houston, TX Job Description: Must Have Skills (Top 3 technical skills only)* • Certification in Asset Health Monitoring platforms (Solarwinds, Splunk>, AppDynamics, or related) preferred • Configuration and Operational Management Experience with PtP / PtMP Radio / 2.4 / 5GHz Mesh Radio Systems (Tropos/Redline/Cambium/Cisco) Top 3 responsibilities you would expect the subcon to shoulder and execute*: • Provides Subject Matter Expertise (SME) to support teams to resolve priority issues, implement complex changes or to complete complex requests • Provides Subject Matter Expertise (SME) to support projects. Guides and coaches Technology Technicians across the sub function • Provides back up coverage to the Supervisor during times of absence Nice to have skills (Top 2 only) • Previous experience in operational support of mission critical services in large scale environments, • Provide 24x7 (as required) technical support and response to all support queries internal and external, responsible for managing incidents to resolution Desired years of experience* : • At least 5 years relevant post-qualification experience (i.e. preferably in petroleum / mining industry with IT Operational experience) • Previous experience in operational support of mission critical services in large scale environments, • Infrastructure/network management experience in IT and / or process control in a large and remote environment • Configuration and Operational Management Experience with PtP / PtMP Radio / 2.4 / 5GHz Mesh Radio Systems (Tropos/Redline/Cambium/Cisco) • Familiarity of ServiceNow (or familiarity with ITSM systems) and SAP • Knowledge, use and configuration of Asset Health Monitoring Tools (AppDynamics, Solarwinds, SCOM, Splunk>) • Proven record of accomplishment in delivery of support services. • Problem solving and understanding of root cause analysis techniques • Proven track record in delivery of support services Education/ Certifications (Required) : • Bachelor’s degree in Information Technology, Business or related discipline - OR related discipline or equivalent IT/OT experience • ITIL Certification preferred but not essential • Certification in Asset Health Monitoring platforms (Solarwinds, Splunk>, AppDynamics, or related) preferred but not essential Graduates All your information will be kept confidential according to EEO guidelines.