Customer Service Officer (Insurance)

Our Client, a top notch player in the insurance Industry is seeking to hire apt and dynamic candidates who will function as a Customer Service Officer in Lagos. The CSO will be responsible for attending directly to clients inquiries. Preparation of Valuation reports. • Sending out messages to customers; Birthday, Seasonal or any other messages promptly. • Communicate verbally and in writing to answer inquiries and provide information • Monitoring of returned direct debit mandate. • Attending to customers’ complaints. • Registration of incoming and outgoing mails. • Preparation of renewable and lapsed policies • Creation of customer and contractor codes • Collation of customer feedback in respect of our service delivery. • Friendliness and error free documentation. • Measure Variance from agreed SLA. • Provide special training for all employees on customer service. Qualifications • Minimum HND / B.sc in International Relations, Mass Communication or any related field • Minimum 1-2 years work experience Skills • Advanced Communication skills (English): Spoken and written  • Moderate IT skills  • Moderate Business Writing  • Moderate Negotiation Skills  • Advanced Presentation skills  Only suitable candidates will be contacted.