211899 / Technical Support Analyst

Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada. With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest “Canadian-Owned” IT staffing/consulting company. Procom’s areas of staffing expertise include: • Application Development • Project Management • Quality Assurance • Business/Systems Analysis • Datawarehouse & Business Intelligence • Infrastructure & Network Services • Risk Management & Compliance • Business Continuity & Disaster Recovery • Security & Privacy Specialties• Contract Staffing (Staff Augmentation) • Permanent Placement (Staff Augmentation) • ICAP (Contractor Payroll) • Flextrack (Vendor Management System) - Provide Incident Support and Request Fulfilment to the customized Software Toolchain environment which is based on Git/Gerrit/Jenkins, Artifactory, including the testing cloud environment, etc.  - ITIL - Incident Management: To manage the lifecycle of all Incidents. The primary objective of Incident Management is to return the IT service to users as quickly as possible.  - ITIL - Event Management: Make sure that the Git/Gerrit software toolchain environment CIs and services are constantly monitored.  - ITIL - Request Fulfilment: To fulfil Service Requests, which in most cases are minor (standard) Changes or requests for information.  - Monitor and troubleshoot the alerts from monitoring system for the software toolchain environment  - Monitor and analyse the continuous integration jobs based on Jenkins, and contact stakeholders of the jobs for troubleshooting, if necessary.  - Documentation of technical fix solution and knowhow  - Participate in team meeting if required  - Participate in downtime maintenance testing, if required  - Support the software toolchain environment on day-to-day work, including any possible applications tools issues, services, or workflow related issues and services.  - Knowledge handover upon completion of assignment, if required.  - Work experience at least 2 years, administration of Git/Gerrit/Jenkins, and/or other open source tools, e.g. Artifactory etc.  - Experienced in Linux environments, comfortable in networking topics  - Scripting experience in Java, Python, is a plus.  - Fast learner and self-motivated in learning in new environment  - Strong analytical and problem solving skills  - Customer orientation  - Good team player and good communication skills  - English (written and spoken) is a must PLEASE NOTE THAT WE ARE NOT ABLE TO WORK WITH CANDIDATES ON H1B VISAS OR CANDIDATES REPRESENTED BY THIRD PARTIES.