Customer Service Representative

Customer Service Representative Allied Experts – Cherry Hill, NJ Join a Team That Makes a Difference At Allied Experts, our Customer Service Representatives are the voice of the company and play a critical role in delivering an outstanding customer experience. We’re looking for motivated, energetic, and customer-focused individuals who enjoy helping people, solving problems, and working in a fast-paced team environment. This is more than just answering phones — it’s an opportunity to build relationships with customers, support our field teams, and contribute directly to the success of a growing company. If you thrive in a performance-driven environment and enjoy turning conversations into opportunities, we want to hear from you. We don't just offer jobs—we build careers. Here’s why you’ll love being part of our team: - Great Compensation! Compensation includes hourly pay plus incentives per lead set and run. - Comprehensive Health Benefits: We offer affordable, high-quality health, dental, and vision insurance to keep you and your family covered. - Paid Time Off - 401(k) Plan with Company Match - Parental Leave: We support our team members through all stages of life, including offering parental leave for new parents. - Training and Development Opportunities: We’re committed to your professional growth and provide ongoing training. - Yearly Performance Reviews: We believe in continuous improvement and offer yearly performance reviews to ensure you’re on track and rewarded for your hard work. What You'll Do - Convert incoming customer calls into booked service appointments - Make outbound calls to existing customers to schedule appointments and follow up on service needs - Deliver exceptional customer service while promoting Allied Experts’ services and solutions - Resolve customer concerns professionally and efficiently - Maintain accurate customer records and update information in company databases - Communicate effectively with dispatch and management teams to ensure a seamless customer experience - Participate in ongoing training and professional development opportunities - Meet performance goals in a fast-paced, metrics-driven environment What We're Looking For - Previous customer service, call center, or dispatch experience preferred - Strong communication and active listening skills - Comfortable handling both inbound and outbound calls - Sales experience or the ability to confidently recommend services is a plus - Strong multitasking and organizational abilities - Attention to detail and accuracy in data entry - Ability to remain professional and positive in a fast-paced environment - Self-motivated with a strong work ethic and team-first attitude - Experience with ServiceTitan is preferred but not required Why Join Allied Experts? - Supportive team-oriented culture - Paid training and opportunities for professional growth - Stable, full-time opportunity with a growing company - Fast-paced environment where your contributions make an impact - Opportunity to develop customer service, communication, and sales skills Work Environment This position operates in a professional office setting and routinely uses computers, phones, and scheduling software. Allied Experts values professionalism, integrity, teamwork, and dependable service. Schedule This is a full-time position with a consistent schedule and opportunities for growth within the company.