Web application support

KRG technologies is a staffing firm located in Valencia,CA Hi Professional, This is Ashwin from KRG Technologies. We are looking for Web application support- Milwaukee, WI. Kindly forward me your resume, Expected pay rate and contact details for further process. You can forward this opportunity to your friends or colleagues; so that we can help someone who may be desperately looking for opportunities. I sincerely appreciate your time. Position : Web application support Location: Milwaukee, WI. Duration : Contract JOB DESCRIPTION: For Web application support: Primary Goal: Responsible for the support, maintenance, monitoring, troubleshooting, coordination, and performance optimization of applications and systems. Responsibilities: - Take ownership of technical issues raised through troubleshooting, resolution, and verification. - Take ownership of all changes affecting production. Coordinate, communicate, and escalate issues to involve and inform all necessary resources. - Help to remove impediments from dev team to keep sprints on track. - Support development teams by setting up and maintaining all environments and automation to support the testing and deployment of releases. - Responsible for all public-facing technology from the server through the application all the way to and on the end users' device. - Monitor and ensure proper performance of applications. - Troubleshoot and replicate production issues to fix or assign to developers to address. - Bridge any gaps between product owners in Digital Technology & PubTech (or other stakeholders) and development teams and/or 3rd party vendors. - Utilize tools like Chrome Developer Tools for analyzing performance and debugging front-end web applications. - Be resourceful in problem-solving complex issues related to performance, authentication, connectivity, compatibility, etc. - Take ownership of all changes affecting production. - Partner with QA to perform, stress, performance, and integration testing. - Report progress and status of assigned tasks to project teams and managers. - Provide on-call support. Acknowledge within 15 minutes and address quickly to minimize any downtime for all Priority 1 alerts 24/7/365. - When implementing new solutions review design/details/approach/tools with Ryan and team prior to implementing. - Strive to be experts with all technologies we work with like CloudFlare CDN, SSL, load balancers, Rigor, Pingdom, OpsGenie, JIRA, AWS, Azure, 45air, etc. - Take lead on performing Root Cause Analysis for production issues. - Try to look for patterns and stop recurring issues by looking to automatically resolve or eliminate/retire process/system (the source of the problem). - Work together as a team to distribute the work to balance multiple priorities and deadlines. Soft skills: - Sense of urgency – able to work quickly and accurately under pressure - Multi-tasking – able to work on multiple issues, tickets, and analysis throughout the day - Leadership: not only at the management level, but at the individual level - having the confidence and resilience to take risks - be self-empowered - Communication: understand and express ideas / solutions in a comprehensive and practical format - knowledge-sharing - Proactive – anticipate needs and possible issues to plan, prepare, and communicate accordingly - User Focus: an absolute focus on the user (internal or external) experience - Improvisation: the ability to think across disciplines and existing boundaries (technologies / business / geographies) - Experience working in teams employing Agile and/or Lean methodologies with the ability to prioritize across multiple tasks/stories/sprints - Strong time management skills with a history of meeting commitments. All your information will be kept confidential according to EEO guidelines.