Trading Operations Specialist (UAE,Dubai)

Hi! We are SFORS — a trading company where traders become successful. We specialize in trading on global financial markets and are one of the key players in proprietary trading and a leader in the pre-market space. For 20 years, the company has been successful in the stock market thanks to significant investments in trader development, trading technologies, a progressive risk management model, and the creation of effective trading strategies — everything that helps traders succeed. SFORS operates exclusively with its own capital and does not raise external investments. We are currently looking for a Trading Operations Specialist to strengthen our team. This role includes fast response to requests, ticket handling, incident resolution, infrastructure monitoring, building and maintaining knowledge base documentation, and suggesting process improvements. Working schedule — Dubai time 23/5 schedule with rotating shifts: - Morning: 09:00–17:00 — remote - Day: 12:00–20:00 — office - Evening: 19:30–03:00 — remote Shifts rotate according to the schedule and vary between daylight saving and standard time. What you will do: - Support traders in their daily operations and handle their requests - Monitor system stability and respond quickly to issues - Work with tickets and help resolve incidents - Collaborate with the development team (report bugs and improvement ideas) - Maintain and update documentation and knowledge base - Suggest improvements to make processes faster and more efficient What will help you succeed: - Experience in Operations / Support roles - Experience in high-load environments (fast response, multitasking) - English level B2 or higher - Experience with Jira, Confluence, and other Atlassian tools - Understanding of incident management and customer support principles - Basic knowledge of trading and financial systems - Strong communication, teamwork, and reasoning skills What we offer: - Opportunity to stay and live for 2–3 weeks in corporate housing in Dubai and Cyprus as part of vacation or business trips - Extended health insurance (including dental care, annual check-ups, massages) - Free sports activities (cycling, running, volleyball, football, swimming, triathlon) - Partial compensation for tennis and other sports, gym memberships, rehabilitation, massages, and participation in competitions (including international events) - Compensation for external professional education - Full access to internal educational, cultural, and entertainment events, guest lectures, and corporate library