Clubhouse Coordinator - Onsite

WHAT ARE THE DAY-TO-DAY RESPONSIBILITIES Amenity & Gate Access - Monitor inventory and order supplies as needed – amenity cards, printer ink, gate remotes - Maintenance of amenity card system – clean/maintain printer, schedule service - Program and print amenity cards for new residents - Troubleshoot and resolve issues with amenity cards and card readers Clubhouse Duties - Assist residents and vendors in person or over the phone - Address concerns and complaints from residents or direct them to the appropriate contacts (Spectrum, law enforcement, utilities, county, etc) - Open & secure clubhouse each day, activate/deactivate alarm system upon entry/exit - Handle mail received daily at the clubhouse, including invoices, return mail, and payments Administrative Duties - Answer phones & emails and respond to all voicemails in accordance with same-day response policy - Become familiar with Association and Spectrum policies and procedures and develop a base knowledge of various departments to assist residents quickly and without escalation - Accept and record payments for annual assessments, replacement amenity cards, rental fees & deposits and allocate them appropriately - Submit invoices, process check requests for vendor payments, input receipts for credit card purchases - Maintain log of ongoing projects, requests, concerns & issues, and follow up with the appropriate parties as needed for completion - Logs correspondence with homeowners in company systems - Communicates clearly, professionally, and accurately - Maintains customer relationships by responding to inquiries, documenting actions, and resolving customers’ concerns - Demonstrates integrity, honesty, and knowledge that promotes the Spectrum culture - Maintains a calming demeanor during customer interaction and peak time