Analista de Sucesso do Cliente PL (Risco)

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Analista de Sucesso do Cliente PL (Risco) based in Brazil. This role is part of a Customer Success operation focused on ensuring a smooth and value-driven client onboarding journey. You will proactively identify customers showing signs of stagnation, friction, dissatisfaction, or churn risk. The position combines customer relationship management, risk analysis, negotiation, and cross-functional coordination. You will take ownership of critical cases, connecting customers with Implementation, Support, Product, and other internal teams. As this is an evolving function, you will also help build risk indicators, recovery workflows, and operational processes from the ground up. The role offers an opportunity to influence customer experience while improving the efficiency and scalability of the onboarding operation. Success will depend on empathy, analytical thinking, strong communication, autonomy, and the ability to turn complex situations into actionable solutions.