Network Operations Center (NOC) Operator | RACOM Corporation

Are you inspired by the idea of supporting our nation’s critical infrastructure and securing communications for first responders, utilities, and transportation?   Are you an independent, self-motivated individual contributor also capable of rolling up your sleeves and supporting your teammates when unexpected challenges arise?   Company Overview Eastern Communications, Ltd. is a critical communications provider based in Long Island City, Queens, NY. Founded in 1976, and acquired from original ownership in 2020, Eastern provides infrastructure, technical services, field replacement parts, and maintenance to a range of end users including public safety, transportation, utilities, and the federal government. The company has earned its exceptional reputation for delivering the highest quality products and services over its 45+ year history. In February 2023, Eastern acquired Marshalltown, Iowa-based RACOM Corporation, and has since acquired both PMC Wireless in New Jersey and GenComm in Wisconsin.  It now comprises 350 employees across 18 locations nationwide.   Role Overview We are seeking a dependable Network Operations Center (NOC) Operator to join our team to monitor customer communication systems and coordinate responses when alerts or service issues occur.  As a first point of contact, the NOC Operator follows established procedures, records accurate information, communicates with customers and internal teams, and escalates issues to the appropriate technical resources. This role works closely with other operators, internal stakeholders, customers, and third-party vendors to provide 24/7 support. Technicial experience is not necessary but 'nice-t0-have'; training will be provided for the right candidate.