Customer Service Rep(09189) - 113 Radio City Dr.

Join our dynamic team at our Pekin, United States location as a Customer Service Representative! We're seeking a friendly, detail-oriented professional who is passionate about delivering exceptional customer experiences. In this fast-paced role, you'll be the voice of our organization, handling customer interactions with professionalism, empathy, and enthusiasm while supporting our operational excellence. - Answer incoming phone calls and take customer orders accurately and efficiently while maintaining a positive, helpful tone - Process cash and credit card transactions with precision and attention to detail - Deliver outstanding customer service by addressing inquiries, resolving concerns, and ensuring every customer interaction leaves a positive impression - Collaborate with team members to ensure smooth operations during peak periods and support colleagues as needed - Maintain a clean, organized work area while adhering to all company standards and safety protocols - Prepare products according to company specifications and customer requirements with accuracy and care - Assist with additional operational tasks, including restocking supplies and maintaining inventory - Lift and move items weighing up to 25 lbs. as required in the course of daily duties - Demonstrate flexibility and resilience in adapting to changing priorities and customer needs **Required Skills & Experience:** - Excellent communication skills with the ability to interact professionally and courteously with customers and team members - Strong attention to detail and ability to follow directions accurately - Basic math skills for handling cash transactions and order calculations - Ability to multitask and work efficiently in a fast-paced, dynamic environment - Positive attitude, friendly demeanor, and genuine enthusiasm for helping others - Team player mentality with a collaborative approach and willingness to support colleagues - Physical ability to stand for extended periods and lift up to 25 lbs. regularly - Flexibility to work various shifts, including evenings, weekends, and holidays - Reliability, punctuality, and strong organizational skills - Problem-solving abilities and patience when handling customer concerns**Preferred Qualifications:** - Previous customer service experience in a retail or food service environment - Food handling or food service experience - Experience working in a high-volume, customer-facing role - Familiarity with point-of-sale (POS) systems or cash handling procedures