Customer Service Rep (02727) 310 South Creek Drive

We are MBR Management (a locally owned Franchise of Domino's) & we strive to treat all of our team members like family.  Our goal is to get to know each team member & help you accomplish your goals whether it is a career with us or just earning some extra cash! We are seeking a friendly and dedicated Customer Service Representative to join our team at our Manteno, United States location. As a Customer Service Rep, you will be the primary point of contact for our valued customers, providing exceptional support and ensuring their satisfaction with our products and services. - Answer incoming customer calls, emails, and chat messages in a timely and professional manner - Address customer inquiries, concerns, and complaints with empathy and patience - Process orders, returns, and exchanges accurately and efficiently - Maintain up-to-date knowledge of company products, services, and policies - Collaborate with other departments to resolve complex customer issues - Document customer interactions and update account information in our customer service software - Identify and escalate priority issues when necessary - Provide suggestions for improving customer service processes and procedures - Maintain a positive and supportive attitude while handling multiple tasks simultaneously - Excellent verbal and written communication skills - Strong problem-solving abilities and attention to detail - Proficiency in customer service software and basic computer skills - Ability to multi-task and prioritize in a fast-paced environment - Previous customer service experience preferred - High school diploma or equivalent - Patient and empathetic demeanor with a genuine desire to help others - Ability to remain calm and professional in challenging situations - Strong team player with a positive attitude - Flexibility to work various shifts as needed BENEFITS - Flexible Hours - Competitive wages - Employee discount on all food items - Advancement opportunities - Paid Training - Incredible Bonus StructureFULL TIME DRIVERS BENEFITS (in addition to above benefits): - Offered Health, Dental & Vision Insurance after 60 days of employment - Voluntary accident coverage/Critical illness coverage - Flexible Spending Accounts - Ability to contribute to a 401(k)