Customer Service Rep(02809) - 507 Commerce Drive

We're looking for an enthusiastic and customer-focused Customer Service Representative to join our dynamic team in Savoy, United States at 507 Commerce Drive. As a key member of our front-line staff, you'll be instrumental in delivering exceptional customer experiences and ensuring every interaction reflects our commitment to excellence. In this role, you'll combine your interpersonal skills with your detail-oriented approach to create positive outcomes for our customers and support our team's success. - Provide exceptional customer service through friendly, professional, and empathetic interactions with customers - Take customer orders accurately via phone and in-person, ensuring all details are captured correctly - Handle cash transactions with precision and maintain accurate financial records - Address customer inquiries and resolve issues promptly, courteously, and effectively - Maintain a clean, organized, and welcoming work environment - Assist in various store operations, including restocking, cleaning, and inventory management - Collaborate with team members to ensure efficient order fulfillment and seamless workflow - Multitask effectively in a fast-paced environment while maintaining quality and accuracy - Contribute to a positive, inclusive team atmosphere through supportive and collaborative behavior - Learn and follow company-specific procedures and operational standards - Strong customer service skills with a friendly, professional, and empathetic demeanor - Excellent verbal and written communication abilities - Proficiency in taking orders and handling phone calls professionally - Basic math skills for cash handling and order processing - Proven ability to multitask and prioritize in a fast-paced environment - Team player with a positive, collaborative attitude - Detail-oriented approach to ensure order accuracy and customer satisfaction - Strong problem-solving and conflict resolution skills - Physical ability to stand for extended periods and lift up to 25 lbs - Reliability, punctuality, and strong work ethic - Flexibility to work weekends, holidays, and various shifts as needed - Willingness to learn company-specific procedures and operational standards - Patience and resilience when handling challenging situations - High school diploma or equivalent (preferred) - Previous customer service experience (preferred, but not required)