Manager, Issues Management

About Upstart At Upstart, we’re united by a mission that matters: to radically reduce the cost and complexity of borrowing for all Americans. Every day, we bring creativity, experimentation, and advanced AI to reshape access to credit, helping millions move forward financially with clarity and confidence. As the leading AI lending marketplace, we partner with banks and credit unions to expand access to affordable credit through technology that’s both radically intelligent and deeply human. Our platform runs over one million predictions per borrower using more than 3,000 signals, powering smarter, fairer decisions for millions of customers. But the numbers only hint at the impact. Every idea, every voice, and every contribution moves us closer to a world where credit never stands between people and their financial progress. We’re proudly digital-first, giving most Upstarters the flexibility to do their best work from wherever they thrive, alongside teammates across 80+ cities in the US and Canada. Digital-first doesn’t mean distant. We’re intentional about in-person connection through team onsites, planning sessions, and moments that spark creativity and trust. And whether you choose to work primarily from home or collaborate in-person from one of our offices in Columbus, Austin, the Bay Area, or New York City, you’ll have the support to work in the way that works best for you. If you’re energized by tackling meaningful problems, excited to innovate with purpose, and motivated by work that truly matters, we’d love to hear from you. The Team Upstart’s Compliance team supports the company’s compliance management system by providing second-line oversight, guidance, and challenge across key business activities. The Compliance Advisory & Change Management team supports consistent execution of key compliance processes, including the second-line compliance issue management program. As the Compliance Issues Manager at Upstart, reporting to the Senior Manager, Compliance Advisory & Change Management, you will help operationalize the second-line compliance issue management program. You will manage day-to-day issue management activities, maintain accurate issue records, monitor remediation progress, provide challenge throughout the issue lifecycle, and escalate significant concerns or delays. How you’ll make an impact - Execute second-line compliance issue management processes across the issue lifecycle, including intake, documentation, tracking, remediation monitoring, and closure activities. - Maintain the compliance issue inventory and supporting documentation to promote accurate, consistent, and timely issue records. - Review and challenge remediation plans, milestones, and supporting evidence in accordance with established issue management requirements. - Monitor issue progress and aging, follow up with stakeholders on remediation activities, and escalate significant concerns, delays, or deviations from established requirements. - Support validation and closure activities by reviewing remediation evidence and documenting whether established closure requirements have been addressed. - Identify recurring issue themes and trends and provide information to the Senior Manager to support program oversight, reporting, and escalation. Minimum Qualifications - Bachelor’s degree or equivalent practical experience. - 5+ years of experience in compliance, issue management, audit, risk management, or a related function within banking or financial services. - Experience managing or supporting the lifecycle of compliance, risk, audit, or regulatory issues. - Experience reviewing remediation plans, milestones, supporting documentation, or closure evidence. - Experience maintaining issue records or inventories within a regulated risk or compliance environment. Preferred Qualifications - Knowledge of compliance issue management and remediation practices within financial services. - Experience using governance, risk, and compliance or issue-management platforms. - Experience analyzing issue data, aging, trends, or remediation progress for reporting and escalation. - Ability to partner effectively with compliance, risk, audit, legal, and business stakeholders throughout remediation activities. - CRCM, CIA, or other relevant professional certification. Position location This role is available in the following locations: Remote Travel requirements As a digital first company, the majority of your work can be accomplished remotely. The majority of our employees can live and work anywhere in the U.S but are encouraged to to still spend high quality time in-person collaborating via regular onsites. The in-person sessions’ cadence varies depending on the team and role; most teams meet once or twice per quarter for 2-4 consecutive days at a time. #LI-REMOTE #LI-MidSenior At Upstart, your base pay is one part of your total compensation package. The anticipated base salary for this position is expected to be within the below range. Your actual base pay will depend on your geographic location–with our “digital first” philosophy, Upstart uses compensation regions that vary depending on location. Individual pay is also determined by job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. In addition, Upstart provides employees with target bonuses, equity compensation, and generous benefits packages (including medical, dental, vision, and 401k). United States | Remote - Anticipated Base Salary Range $145,100—$201,100 USD What you'll love At Upstart, our benefits are designed to support your health, financial well-being, family, and personal growth. Here’s what you can expect: - Competitive compensation, including base pay, bonus opportunities, and annual equity grants that vest quarterly - Retirement benefits to help you plan for the future, including a 401(k) or Group Retirement Savings Plan with a company match of $2 for every $1 contributed, up to $15,000 annually (USD in the US, CAD in Canada) - Employee Stock Purchase Plan (ESPP) with discounted stock purchase options for eligible employees (US only) - Comprehensive health coverage designed to support you and your family, including medical, dental, vision, and wellness resources for US and supplemental health coverage for Canada. - Health Savings Account contributions from Upstart for eligible plans (US only) - Income protection benefits, including life insurance and disability coverage for added financial security - Paid time off, sick leave, and company holidays, in line with local requirements - Paid family and parental leave to support caregiving and major life moments (duration varies by country) - Family-centered benefits to support fertility, parenthood, and caregiving needs - Employee Assistance Program (EAP) offering mental health support and life-centered resources - Financial wellness resources, including access to financial planning tools and a financial concierge service (US Only) - Annual wellness allowance to support your physical and emotional well-being and personal development, based on what matters most to you - Annual productivity allowance to invest in relevant tools and resources you need to do your best work, no matter where you work from - Connection and community through team events, all-company updates, and employee resource groups (ERGs) - Onsite perks, including catered lunches and fully stocked micro-kitchens when working from one of our offices in the Bay Area, Austin, Columbus, and New York City For roles based in Canada, please note that we are not currently able to hire in Quebec. Upstart is a proud Equal Opportunity Employer. Just as we are dedicated to improving access to affordable credit for all, we are committed to inclusive and fair hiring practices. If you require reasonable accommodation in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please email [email protected] https://www.upstart.com/candidate_privacy_policy