Network and Communication Technician

Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We are looking for personnel to join our team and support key client projects. Who we are supporting The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium. The NCIA provides a wide range of services, including: - Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats. - Command and Control Systems: The NCIA develops and maintains the systems used by NATO's military commanders to plan and execute operations. - Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces. - Electronic Warfare: The NCIA provides electronic warfare services to support NATO's mission to detect, deny, and defeat threats to its communication networks. - Information Management: The NCIA manages NATO's information technology infrastructure, including its databases, applications, and servers. Overall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO's communication and information technology capabilities. The program Assistance and Advisory Service (AAS) The NATO Communications and Information Agency (NCI Agency) is NATO’s principal C3 capability deliverer and CIS service provider. It provides, maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV, and, when required, stand together in the face of attack under Article V. To provide these critical services, in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce. The NCI Agency workforce strategically consists of three major categorise's: NATO International Civilians (NIC)'s, Military (Mil), and Interim Workforce Consultants (IWC)'s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce. Role ID – BICES-0007 Role Duties and Responsibilities Under the supervision of BSU Chief, the incumbent's primary role is to provide operational support for complex CIS technical resolutions and process requests. This includes: - IT related elements of networking, secure Voice, Video and Teleconferencing (VTC) IP, Crypto support and other related services. - Contribute to the technical documentation for the resolution of day-to-day incidents and processes problems and service requests by performing recovery, troubleshooting, maintenance and operational activities. - Interface daily with internal and external BICES customers, and perform Service Desk functions as - required. - Contribute to the investigation of possible security vulnerabilities by performing in-depth analyses and provides reports to SOSB with recommended actions for CIS security risks. - Undertake operational deployments and/or travel duty assignments both within and beyond NATO's boundaries. Essential Skills, Experience and Certifications Essential - Possess higher secondary education with at least 3 years post related experience and at least 1 year post-related experience as Network Technician of IP networks and cryptographic materials; - Possess at least 1 year of experience in providing networking and communications services support to users; - Possess at least 1 year of experience of LAN/WAN communications, router/switch-based networks and routing protocols, with specific expertise on TCP/IP, MPLS and Cisco products/technologies; - Possess at least 1 year of experience in configuring, connecting and cabling network devices with detailed knowledge of relevant interfaces; - Possess at least 1 year of experience in implementation and operation of the IT networking and communications infrastructure and the resources required to plan, develop, deliver and support properly engineered IT services and products; - Can understand, assess and solve technical issues in a troubleshooting environment and under pressure and time constraints; - Demonstrate experience in preparing and maintaining documentation of a technical nature (e.g. configuration guides, diagrams, training materials, requests for change); - Be flexible to work outside regular office hours; - Possess level V (Advanced) of the English language. Desirable - Experience with national BICES and NATO networking and communications infrastructure, technologies, policies and implementation; - Knowledge of NATO and/or national information technology security policies; - Experience in the installation, configuration and maintenance of network-based systems in accordance with NATO and/or national security regulations; - Experience with IP Cryptographic devices (e.g. Thales IP TCE family); - Experience in providing networking and communications services support to Military and Coalition Operations; - Experience with storage, access, problem reporting and change control of Configuration Items (Cls); - Experience with status accounting and auditing, in line with recognized standards, such as the ISO 9000 series, throughout all stages of the Cls' lifecycle; - Experience with instant messaging and group chat service based on XMPP protocol (e.g. openfire servers); - Certification on IT industry/service provider standards, (e.g. ITIL, eTOM); - Knowledge of CISCO CCNA/CCNP; - Formal training in call managers and/or in the use and maintenance of cryptographic materials; - Working knowledge of email Clients/Web Browsers and/or Web Content Management and/or Chat Services. Working Location - Brussels, Belgium Working Policy - On-site Travel - Some travel to other NATO sites may be required Security Clearance - Valid National or NATO Secret personal security clearance