Customer Verification Risk Analysis

At bet365, we're one of the world's leading online gambling companies, revolutionizing the industry since 2000. Founded by Denise Coates CBE, we now employ over 9,000 people and serve over 100 million customers in 27 languages. Our focus on In-Play betting has solidified our market-leading position, offering an unmatched experience across 96 sports and 700,000 streaming events. With over 750 concurrent sporting fixtures at peak and more live sports streamed than anyone else in Europe, we handle over 6 billion HTTP requests daily and process more than 2 million bets per hour at peak. We empower our employees to push boundaries and explore new ideas, cultivating a culture that celebrates and rewards creativity. This offers employees a wealth of opportunities for growth, giving them the opportunity to make a real impact in the world of online gambling. As a forward-thinking company, we’re breaking new ground in software innovation too, redefining what’s possible for our customers worldwide. The role involves analyzing player accounts for evidence of fraudulent or syndicated activity. You will evaluate data touch points associated with account registration, account verification, player login activity, payment methods and betting activity to establish risk profiles. We’re looking for inquisitive, logical thinkers that over time, can leverage their knowledge and experience to help analyse and build risk mitigation measures to limit product vulnerabilities. This role requires flexibility to support our customers across the busy sporting calendar, including evenings, weekends, and federal holidays. Pay Range: $55,000 – $65,000. Position is also eligible for participation in a performance-based bonus plan. - Meticulous attention to detail, producing consistent results. - Ability to self-motivate and perform a multitude of tasks in a fast-paced environment. - Demonstrates a strong work ethic working both independently and as part of a team. - Ability to problem solve and find effective solutions. - Ability to maintain high standards while working under pressure. - Excellent written and verbal communication skills. - Computer literacy including a good working knowledge MS Office products. - Reviewing alerts in line with internal risk controls. - Evaluating customer profiles to identify risk behaviours using all available datapoints. - Identifying trends and patterns to identify new and emerging threats. - Maintain an awareness of bet365 products and offers to understand and recognise commercial vulnerabilities. - Complete manual adjustments and all associated account administration in line with business processes. - Provide 2nd line support for internal departments. bet365 provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.