Community Manager

About SiGMA Founded in 2014 and headquartered in Malta, SiGMA Group employs over 400 professionals across six global offices, including Malta, Cyprus, Serbia, São Paulo, Manila and Armenia. SiGMA is a global leader in gaming, emerging tech, affiliate marketing, events, and media, best known for its flagship international summits and industry-leading platforms. The company’s culture champions inclusivity, sustainability, collaboration, and philanthropic impact through its SiGMA Foundation initiative.  About the Role We are looking for a Community Manager to build, grow, and nurture our community across every space where our audience gathers, from social media platforms and owned channels like Facebook, Instagram, X, TikTok, WhatsApp and Telegram. This is a hybrid role that blends real-time engagement, strategic growth, and creative programming. You will be the voice of the brand in conversation with our audience, the connective tissue between our online and offline experiences, and the person who turns followers and attendees into a loyal, active community. The ideal candidate is equally comfortable replying to a comment thread at midnight or briefing an ambassador. You understand that community is built one conversation at a time, and that great community managers are part host, part moderator, part marketer, and part storyteller. Responsibilities Community Engagement and Conversation Manage day-to-day engagement across all owned and social channels, including Instagram, LinkedIn, TikTok, X, Facebook, YouTube, Reddit, Telegram, and BlueSky. Respond to comments, DMs, mentions, and discussion of threads in a timely, on-brand, and human way. Spark conversations, ask questions, surface user-generated content, and make members feel seen and heard. Set the tone for what good community interaction looks like and lead by example. Moderation and Community Health Maintain a safe, welcoming, and high-signal environment across all community spaces. Enforce community guidelines, manage escalations, handle difficult conversations with diplomacy, and remove spam, bots, or bad actors quickly. Build and refine moderation playbooks, train moderators or volunteer admins where relevant, and protect the integrity of the community as it scales. Growth and Acquisition Drive measurable growth across community channels through organic tactics, cross-channel promotion, partnerships, and ambassador programs. Identify and onboard community ambassadors, super-fans, and creators who can amplify our reach. Build relationships with adjacent communities, influencers, and partner brands to expand our footprint. Track growth metrics, acquisition sources, and retention to understand what is working and double down on it. Content and Programming Plan and run a calendar of community-first activations including AMAs, live streams, expert sessions, contests, giveaways, themed discussion days, and member spotlights. Collaborate with the content, social, and design teams to produce assets that support these activations. Create programming that gives members a reason to keep showing up, including exclusive content drops, early access perks, and behind-the-scenes moments. Event Community Management Bring the community to life at our in-person events. Identify VIP delegates, super-fans, and key community members ahead of each event, coordinate meetups or community gatherings on-site, and act as a familiar face for attendees who already know us online. Campaign Support and Brand Voice Work closely with the marketing, content, and product teams to align community activity with broader campaigns, launches, and announcements. Adapt key messages into community-native language for each platform. Act as a custodian of the brand voice across every community touchpoint, ensuring consistency without losing the personality of each channel. Listening, Insights, and Feedback Loops Run an active social listening practice to monitor sentiment, surface emerging conversations, track competitor activity, and spot trends before they peak. Gather feedback from community members and feed it back to the product, content, and leadership teams. Be the internal voice of the community and advocate for member needs in cross-functional conversations. Reporting and Performance Define and track key community KPIs including growth, engagement rate, share of voice, sentiment, response time, retention, and conversion from community to product or event. Produce regular reports that translate community activity into clear business insights and inform future strategy. Identify what content, formats, and conversations drive the most meaningful engagement and share those learnings across the team. Crisis and Reputation Management Act as a first line of response during sensitive moments, PR situations, or community flare-ups. Escalate appropriately, coordinate with leadership and comms, and manage the public response with calm, clarity, and care.   Requirements Experience - 3 to 5 years of experience in community management, social media management, or a closely related role, ideally across both social platforms and owned community spaces such as Discord, Telegram, or WhatsApp. - Demonstrable experience growing and engaging a community from a few thousand to tens or hundreds of thousands of members. - Experience working on or around live events, conferences, or experiential activations is a strong advantage. - Previous exposure to industries such as iGaming, fintech, blockchain, technology, media, or entertainment is a plus. Skills - Excellent written communication in English, with the ability to adapt tone and style across very different platforms and audiences. - Strong interpersonal skills and high emotional intelligence. You can read a room (or a thread) and respond with the right energy. - Solid understanding of platform algorithms, community features, and best practices across major social and chat platforms. - Familiarity with WhatsApp and Telegram administration including bots, roles, channels, and moderation tools. - Comfortable working with data, building simple dashboards, and translating numbers into narrative. - Basic content creation skills using tools such as Canva, CapCut, or Adobe Express, so you can ship lightweight assets without waiting on the design team. Why SiGMA Group?  - Grow with us – Play an important role in SiGMA's continued expansion across Latin America and help strengthen our presence within the land-based gaming industry.  - Free iGaming Academy access – Develop your industry knowledge with access to professional courses and training.  - Travel perks – Attend major gaming events, visit our international offices and build relationships with industry leaders around the world.  - Performance rewards – High performers are recognised and provided with opportunities for career progression through annual reviews and bi-yearly performance check-ins.  - International exposure – Work with leading casino operators, gaming companies and senior industry stakeholders across LATAM and SiGMA's wider global network.