Client Partner | India

Why CAST AI? CAST AI is the leading Kubernetes cost optimization platform for AWS, GCP and Azure customers. The company is on a mission to deliver a fully automated Kubernetes experience. What’s unique about CAST AI is that its platform goes beyond monitoring clusters and making recommendations; it utilizes advanced machine learning algorithms to analyze and automatically optimize clusters, saving customers 50% or more on their cloud spend, improving performance and reliability, and boosting DevOps and engineering productivity. The company has raised $73M from investors, including Cota Capital, Creandum, Uncorrelated Ventures, and Vintage Investment Partners. CAST AI has nearly 200 employees globally and is headquartered in Miami, Florida. However, this is merely the beginning. Our product roadmap is filled with exciting innovations that are yet to come. We are searching for intelligent, motivated, and self-reliant people to help us fulfill this ambitious mission. Our Client Partners work closely with our existing customers to build long-lasting customer relationships and ensure increased adoption, quick value realization and long-term delight for each customer's journey. Account Managers will also be tasked with upselling and cross-selling our existing and new solutions to their managed accounts and will be compensated accordingly based on these results. Core values that hold us all together: PRACTICE CUSTOMER OBSESSION. Focus on the customer journey and work backwards. Strive to deliver customer value and continuously solve customer problems. Listen to customer feedback, act, and iterate to improve customer experience. LEAD. Take ownership and lead through action. Think and act on behalf of the entire company to build long-term value across team boundaries. DEVELOP AND HIRE THE BEST. Strive to raise the performance bar by continuously investing in yourself, the team and by hiring the best possible candidates for every position. Drive towards personal development and professional growth, and mentor others to raise the collective bar. EXPECT AND ADVOCATE CHANGE. Strive to innovate and accept the inevitable change that comes with innovation. Constantly welcome new ideas and opinions. Share insights responsibly with unwavering openness, honesty, and respect. Once a path is chosen, be ready to disagree and commit to a direction. Role overview As a Customer Success Client Partners at CAST AI, you are an entrepreneurial, independent and enterprise-style professional who is experienced in selling and managing customers in the cloud SaaS space, specifically in the following or adjacent industries: Cloud Infrastructure, Cloud Cost Control, Cloud Security and DevOps tools. As we continue our rapid global expansion, we are looking for growth-oriented Account Managers to join the team and maximize the phenomenal market opportunity that exists for CAST AI and our customers, with main responsibilities being: - Revenue Growth and Retention - Identifying and executing upsell and cross-sell opportunities - Expanding ARR value through additional products, upsell / cross-sell. - Driving renewals and reducing churn within the existing customer base Relationship Management - Building and maintaining strong relationships with key stakeholders and decision makers - Acting as the primary point of contact for customer needs and escalations - Mapping the account to understand organisational structure and identify new champions or buyers Account Planning and Strategy - Developing account plans with clear growth targets and timelines - Conducting regular business reviews (QBRs) to demonstrate value delivered - Forecasting revenue from the account and tracking pipeline within it Customer Success Alignment - Working closely with Customer Success or Technical Account Management teams to ensure product adoption - Monitoring customer health and usage metrics to spot expansion or risk signals - Addressing issues proactively before they affect renewal or satisfaction Internal Coordination - Collaborating with product, support, and leadership teams to resolve customer issues - Communicating customer feedback internally to shape product or service improvements - Coordinating with sales engineering or solutions teams on technical expansion opportunities Reporting and Metrics - Tracking and reporting on net revenue retention, expansion revenue, and renewal rates - Maintaining accurate account and opportunity records in CRM Requirements - Proven experience in customer account management including execution of upsell, value realization and customer planning. - 5+ years of experience as an Account Manager or Account Executive - Ability to identify key contacts, understand client needs, and tailor proposals to address those needs. - Demonstrated success in negotiation and closing, with a commitment to long-term customer satisfaction. - Experience with Kubernetes, sales lifecycle, and Cloud space is a significant plus What's in it for you? - Career Growth - Opportunity to work with a high-growth, cutting-edge technology company in the Kubernetes and cloud cost optimization space - Clear career path of growth. - Exposure to enterprise-level accounts and strategic decision makers Learning and Development - Hands-on experience with a modern SaaS platform and emerging technologies (Kubernetes, cloud infrastructure, AI driven optimization) - Mentorship and guidance from experienced leaders in sales and customer success - Structured onboarding and continuous training on products and account management best practices. Impact and Ownership - Ownership of a portfolio of accounts with direct influence on revenue growth and customer outcomes - Autonomy to design and execute account strategies Compensation and Rewards - Competitive base salary with performance linked incentives tied to renewals and expansion revenue - Potential for additional earnings through upsell and cross sell commissions - Recognition programs for top performers ( Annual President's Club). Work Environment - Collaborative, fast paced culture with cross functional exposure (product, customer success, engineering) - Flexibility in work arrangements, where applicable