Quality Management Specialist

About the Role  We are looking for a motivated and detail-oriented Quality Management Specialist to lead the implementation of the ISO 9001 quality management system (QMS) within our organization. You will play a key role in helping the company achieve and maintain certification, driving continuous improvement, and embedding a culture of quality across all departments.  Key Responsibilities  - Lead implementation of the ISO 9001:2015 Quality Management System.  - Conduct a gap analysis to assess current processes against ISO 9001 requirements.  - Develop, document, and update quality policies, procedures, and work instructions.  - Coordinate internal audits and support external certification audits.  - Train employees and department heads on ISO 9001 requirements and quality best practices.  - Monitor key quality indicators (KPIs) and drive corrective/preventive actions.  - Manage non-conformities, risk assessments, and continuous improvement initiatives.  - Serve as the main point of contact with the certification body (e.g., a NABCB-accredited certifier or an international body such as Bureau Veritas, TÜV, DNV, or BSI operating in India).  - Ensure ongoing compliance and prepare the organization for surveillance and recertification audits.  - Promote a culture of quality and process ownership across teams.  Required Qualifications  - Bachelor's degree (B.E./B.Tech) or equivalent in, Quality Management System  - Proven experience (2–5 years, adjust as needed) in ISO 9001 implementation or quality management within Services industry - Solid understanding of ISO 9001:2015 requirements and quality management principles.  - Demonstrated experience having successfully led another company in India through initial ISO 9001 certification (not just maintaining an existing certification).  - Experience conducting internal audits (ISO 9001 Lead Auditor certification, e.g., from NABCB/IRCA/BSI, is a strong plus).  - Strong analytical, organizational, and problem-solving skills.  - Excellent communication skills in English, with the ability to train and influence stakeholders at all levels.  - Proficiency in quality tools (e.g., PDCA, root cause analysis, process mapping).