Claims Handler

Join Our Claims Team! 🏍️ Are you a natural problem-solver who thrives on turning a stressful situation into a smooth resolution? 4th Dimension Innovation is looking for a CMT Claims Handler to join our Claims Management Team in Egham Thorpe, helping riders get back on the road with confidence. You'll report to the CMT Team Leader, managing a caseload of motorcycle claims from first contact through to settlement — keeping things moving, keeping customers informed, and keeping our claims philosophy front and center. Main Duties - Manage a caseload of First Party and Third Party claims, progressing each case towards settlement - Respond promptly to incoming calls, emails and letters in the way that best moves the claim forward - Screen incoming claims against fraud indicators and risk factors, escalating for further investigation where needed - Use desktop tools (MIAFTR, CUE, MID, DVLA, etc.) to support claims decisions - Liaise with specialist suppliers such as field investigators and engineers - Update reserves and NCB at the appropriate stage of each claim - Work within agreed personal authority limits, referring upwards where activity exceeds them - Offer customers alternatives to claiming directly from their policy where commercially appropriate Key Skills - Excellent interpersonal skills, with the ability to communicate clearly at all levels - Ability to make complex issues simple for customers - Strong understanding of hierarchy and escalation protocols - Comfortable managing a busy caseload with competing priorities Bonus Points For - Previous customer service or claims experience - Familiarity with the Group's products, services and systems The Essentials - 🕒 Hours: 37.5 hours per week, Monday to Friday. Hybrid working — 3 days onsite, 2 days from home — following an initial 4–6 week on-site training period - 💷 Salary: £24,500–£26,000 - 📍 Location: Egham Thorpe - 📋 Contract: Full time - 🎁 Perks: Competitive company benefits, training & development opportunities, and an energetic, supportive team culture We recognise that people may not meet every requirement listed, and we encourage you to apply if this role interests you.