Technical Support Specialist - Bilingual French

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Technical Support Specialist - Bilingual French based in United States. This role provides expert technical support to customers, partners, sales representatives, and internal teams across a fast-paced, technology-driven environment. You will troubleshoot complex hardware, software, connectivity, and platform issues involving connected vehicle technologies and integrated solutions. The position combines customer service excellence with technical problem-solving, requiring you to translate complex concepts into clear, practical guidance. You will manage support cases from initial contact through resolution while maintaining accurate documentation and protecting customer information. Working closely with technical teams and external partners, you will help resolve escalated issues involving devices, cameras, keyless systems, databases, and other integrations. The role also contributes to global initiatives and operates within a 24/7 support environment, offering opportunities to work with evolving technologies and diverse stakeholders.