Reconciliation Team Lead

About Pay.com  Pay.com is a payment orchestration and acquiring platform engineered for acceptance. We give online merchants one central hub to accept, route, optimise and manage payments worldwide.  We are looking for a dedicated Reconciliation Team Lead to lead our Reconciliation team within Finance Operations at our Limassol office in Cyprus. Key Responsibilities - Lead, supervise and develop the Reconciliation team, allocating work, reviewing output and acting as the main point of escalation. - Oversee daily, weekly and monthly reconciliations of transactions and balances across acquirers, PSPs, card schemes and bank accounts, ensuring they are completed accurately and on time. - Review and sign off merchant settlement and payout reconciliations, ensuring amounts reflect processed volumes, agreed pricing, fees, refunds, chargebacks and reserves. - Oversee interchange and scheme fee validation, ensuring discrepancies are investigated and resolved. - Own safeguarding reporting, overseeing the daily monitoring of safeguarded merchant funds and ensuring any breaks are escalated and resolved promptly. - Assist in setting up reconciliation processes, procedures and flows for our orchestration activities and for our banking operations ahead of go-live. - Oversee daily bank account reconciliations, including merchant accounts, as our banking operations go live. - Oversee the investigation and resolution of complex and aged breaks, ensuring records and the audit trail are complete. - Establish and maintain reconciliation procedures and documentation, driving continuous process improvement. - Act as the main point of contact for reconciliation matters with internal teams and external partners. - Support month-end close and audit requests. Requirements  - Bachelor’s degree in Accounting, Finance, Economics or a related field. - 5+ years of experience in reconciliation, payments, finance operations or a similar role, including at least 2 years leading a team. - Experience within a PSP, FinTech or EMI environment is preferred; candidates from banking or financial services will also be considered. - Strong understanding of banking and payment flows, including settlement cycles, merchant payouts, chargebacks and reserves. - Experience with card payments or acquiring, including interchange and scheme fees, is an advantage. - Proven experience setting up or improving reconciliation processes and procedures. - Advanced Excel skills and confidence working with large volumes of data. - Strong analytical and problem-solving skills, with high attention to detail. - Strong leadership skills, with the ability to motivate and develop a team in a fast-paced environment. - Well organised, with the ability to prioritise and meet deadlines. - Excellent communication skills and the ability to work with stakeholders at all levels. - Fluent in English, both written and verbal. What we offer  - Competitive salary and benefits package. - Flexible working hours. - Daily lunch. - Medical insurance. - Provident fund. - Corporate, team and special events. - Professional growth and training opportunities. - Friendly and collaborative work environment. - Opportunity to gain experience in a growing company in the FinTech industry.