Executive Housekeeper

The Executive Housekeeper is responsible for the overall management and operation of the Hotel Housekeeping Department. The position ensures that guest rooms, public areas, back-of-house areas, and other hotel facilities are maintained to the highest standards of cleanliness, hygiene, presentation, safety, and guest satisfaction. Key Responsibilities 1. Housekeeping Operations - Plan, organize, and supervise daily housekeeping operations. - Ensure guest rooms and public areas meet established cleanliness and presentation standards. - Conduct regular inspections of guest rooms, corridors, public areas, back-of-house areas, and housekeeping facilities. - Ensure rooms are prepared and released according to hotel standards and operational requirements. - Coordinate with Front Office regarding room status, arrivals, departures, VIP guests, room moves, and special requests. - Establish and maintain effective cleaning procedures, checklists, and quality standards. - Ensure proper handling of lost and found items. 2. Team Leadership & Staff Management - Recruit, train, coach, and develop housekeeping employees. - Prepare staff schedules, assignments, and daily work plans according to occupancy and business needs. - Conduct daily briefings and communicate operational priorities to the team. - Monitor employee performance, attendance, grooming, and discipline. - Provide regular performance feedback and recommend training or development programs. - Maintain a positive, professional, and service-oriented working environment. 3. Quality & Guest Satisfaction - Maintain consistent hotel cleanliness and housekeeping standards. - Respond promptly to guest complaints and special requests related to housekeeping. - Follow up on guest feedback and implement corrective actions where required. - Work closely with other departments to resolve guest and operational issues. - Support the hotel's guest satisfaction and service quality objectives. 4. Inventory & Cost Control - Monitor housekeeping supplies, linen, uniforms, guest amenities, chemicals, and operating equipment. - Maintain appropriate inventory levels and establish par-stock requirements. - Control departmental expenses and minimize unnecessary consumption and wastage. - Conduct regular inventory and linen counts. - Monitor the condition and usage of housekeeping equipment and arrange repairs or replacement when necessary. - Work with Purchasing and Finance to manage departmental procurement and budgets. 5. Hygiene, Safety & Compliance - Ensure compliance with hotel hygiene, sanitation, health, safety, and environmental standards. - Ensure cleaning chemicals are stored, labeled, and used correctly. - Conduct regular checks of housekeeping equipment and work areas. - Ensure employees follow proper occupational health and safety procedures. - Implement appropriate procedures for emergencies, accidents, and hazardous situations. 6. Administration & Reporting - Prepare housekeeping departmental reports, schedules, forecasts, and budgets. - Monitor occupancy-related staffing requirements and productivity. - Maintain accurate records for inventory, linen, uniforms, equipment, maintenance issues, and lost and found. - Participate in management meetings and communicate departmental performance and challenges. - Develop and update housekeeping SOPs and operational procedures. 7. Interdepartmental Coordination - Coordinate closely with Front Office, Engineering, Food & Beverage, Security, Human Resources, and other departments. - Communicate room maintenance issues to Engineering and follow up until completion. - Support hotel events, VIP arrivals, group arrivals, and special functions. - Participate in hotel-wide projects and initiatives as assigned by management. Key Performance Indicators (KPIs) - Guest satisfaction and housekeeping-related guest feedback - Guest room cleanliness scores - Public area cleanliness standards - Room turnaround and readiness - Housekeeping productivity - Departmental budget and cost control - Linen and amenity consumption - Staff attendance and turnover - Training completion and employee performance - Compliance with hygiene, safety, and hotel SOPs Knowledge and Experience - Diploma/Degree in Hospitality Management or related fields preferred (equivalent operational experience highly valued) - Deep knowledge of housekeeping chemicals, modern cleaning equipment, and fabric/laundry care standards - Minimum 3-5 years of experience as Executive Housekeeper or Assistant Executive Housekeeper in 4/5-star hotels or luxury resorts - Good command of English (especially for cross-department communication and handling guest requests) - Proficient in Hotel PMS (e.g., Opera, Smile) and basic MS Office (Excel, Word) for scheduling and inventory tracking - Strong grasp of cost control, inventory management (linen, amenities), and labor schedulingCompetencies - Hands-on leader who can lead by example and train staff on standard operating procedures (SOPs) - Sharp eye for detail, cleanliness, and room presentation standards - Problem-solving mindset to handle guest complaints and room maintenance issues quickly - Ability to work under pressure, manage tight room turnaround times during peak seasons/full house - Physically fit and energetic, capable of conducting daily physical inspections of rooms and public areas - Great team connector with strong communication skills to coordinate smoothly with Front Office and Engineering - Polished appearance and professional grooming standards at all times