Customer Service Rep(08785) - 2317 W University Dr

We are seeking a friendly and empathetic Customer Service Representative to join our team in Denton, United States. As a key member of our customer support team at our 2317 W University Dr location, you will be responsible for providing exceptional service to our valued customers. - Respond to customer inquiries via phone, email, and in-person interactions - Address and resolve customer complaints in a timely and professional manner - Process orders, refunds, and exchanges accurately - Maintain up-to-date knowledge of products, services, and company policies - Collaborate with other departments to ensure customer satisfaction - Document customer interactions and update customer records in our system - Identify and escalate complex issues to appropriate team members when necessary - Contribute to a positive team environment and support colleagues as needed - Excellent verbal and written communication skills - Strong problem-solving abilities and attention to detail - Proficiency in customer service software and basic computer skills - Ability to multitask and prioritize in a fast-paced environment - Patient and empathetic approach to customer interactions - High school diploma or equivalent - Previous customer service experience preferred - Ability to work on-site at our Denton location (2317 W University Dr) WORK CONDITIONS Exposure to: - Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks - In-store temperatures range from 32 degrees in cooler to 90 degrees and above in some work areas - Extreme weather conditions including ​ - ​ temperatures ranging from 0 degrees up to 110 degrees outside - Rain, fog, sleet, snow, ice, wind, dust, and more - Sudden changes in temperature in work area and while outside - Fumes from food odors - Exposure to cornmeal dust - Cramped quarters including walk-in cooler - Hot surfaces/tools from oven and hot plates up to 500 degrees or higher - Sharp edges and moving mechanical partsSENSING : - Talking and listening on telephone - Near and mid-range vision for most in-store tasks - Depth perception - Ability to differentiate between hot and cold surfaces.  TEMPERAMENTS : - The ability to direct activities - Perform repetitive tasks - Work alone and with others - Work adequately under stress - Meet strict quality control standards - Work well with others - Satisfy unhappy customers - Analyze and compile data - Make judgments and decisions - Problem SolvingPHYSICAL REQUIREMENTS - Standing - Most tasks are performed from a standing position - Height of most work surfaces is between 36 and 48 inches - Walking/Jogging/Running - For short distances or for short durations - Sitting - Paperwork is normally completed in an office at a desk or table - Lifting - Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck - Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5' - Cases are usually lifted from floor and stacked onto shelves up to 72” high - Carrying - Large bags/boxes/crates, weighing up to 50 pounds, are carried from the workstation to storage shelves - Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray - Pushing - To move trays which are usually placed on dollies - A stack of trays on a dolly is approximately 24 - 30 and requires a force of up to 7.5 pounds to push - Climbing - Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance - Stooping/Bending - Forward bending at the waist is necessary at the pizza assembly station - Toe room is present, but workers are unable to flex their knees while standing at this station - Duration of this position is approximately 45 - 120 seconds at one time, repeated continuously during the day - Forward bending is also present at the front counter and when stocking ingredients - Crouching/Squatting - Performed occasionally to stock shelves and to clean low areas - Reaching - Reaching is performed continuously; up, down and forward - Workers reach above 72” occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves - Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes - Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones - Hand Tasks - Eye-hand coordination is essential. Use of hands is continuous during the day - Frequently, activities require use of one or both hands. Shaping pizza dough requires frequent and forceful use of forearms and wrists - Workers must manipulate a pizza peel when removing pizza from the oven, and when using the rolling cutter - Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes - Team Members must be able to grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes - Team Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel