Lead, Strategic Operations & Emerging Channels

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Lead, Strategic Operations & Emerging Channels based in Canada. This role leads the operational strategy for emerging and non-programmatic channels within a fast-moving, technology-driven environment. You will design and scale operating models that improve quality, efficiency, and go-to-market execution across new channels. A major focus will be leveraging AI, automation, and innovative workflows to eliminate repetitive work and increase team productivity. You will also shape documentation and knowledge-management practices, ensuring critical content remains accurate, accessible, and useful to both people and AI systems. The position combines strategic program leadership, data-driven decision-making, cross-functional influence, and hands-on operational innovation. You will work closely with inventory, product, technical, and commercial stakeholders while measuring the tangible impact of new initiatives. This is an opportunity to mentor others, influence executive decisions, and build scalable processes in an organization embracing AI as a core part of how work gets done.