Event Specialist

About Us High Spirits Hospitality is the parent company to Liquid Catering, Events at Judson Mill, The 405, Bravo1 Protection, and High Spirits Events. What started as a small bartending company in our owner's garage in 2011 has grown into a thriving business with 30 full-time employees and 150+ part-time employees providing services for over 1,000 events a year. We are driven with the vision of providing exceptional customer service to our clients, as well as embracing a REMARKABLE team culture for our employees. Our Values: We are... - Radically Inclusive - Embracing Individuality - Making Life Fun - Active Learners - Responsible Citizens - Keepin' It Real - Ahead of the Curve - Bold - Leading with Heart - Exceeding Expectations Everyday Job Purpose Our Event Specialist guides clients from the planning handoff through event completion, turning booked celebrations into organized, thoughtfully designed, and well-executed experiences. This role is the primary planning contact for assigned venue clients and balances detailed communication, creative problem-solving, vendor coordination, event documentation, light sales responsibilities, and on-site execution. On average, this position manages 70–90 events per year, approximately 60% of which are weddings, across our three event venues in downtown Greenville, South Carolina. This is an ideal role for an experienced event professional who is exceptionally organized, responsive, positive, and comfortable managing a large volume of deadlines and changing priorities. The right person enjoys building relationships, anticipating needs, solving problems, and creating a remarkable experience for clients, vendors, guests, and teammates. What You’ll Own - Own the planning experience for assigned clients from post-booking handoff through event completion and follow-up. - Own accurate timelines, floorplans, planning worksheets, vendor information, client approvals, and event records. - Own proactive communication that keeps clients informed, confident, and prepared throughout the planning process. - Own clear, complete handoffs to Venue Operations so every event can be executed safely, efficiently, and to company standards. - Own assigned sales, rebooking, venue-tour, and event-day responsibilities with strong hospitality and follow-through. Job Duties Venue Planning & Client Management (70%): - Serve as the primary point of contact for assigned clients by email, phone, text, virtual meeting, and in-person appointment. - Manage a portfolio of approximately 70–90 events per year while maintaining organized records, timely communication, and consistent follow-through. - Proactively guide clients through planning milestones, deadlines, venue policies, vendor requirements, payment expectations, and final-detail decisions. - Schedule and lead planning meetings, final-detail meetings, food tastings, walkthroughs, and design conversations in person or virtually. - Create and maintain customized invoices, floorplans, room layouts, design options, event timelines, run-of-show documents, planning worksheets, and production notes. - Confirm guest counts, access times, setup details, ceremony plans, rental needs, food and beverage timing, vendor arrivals, special requests, and other event logistics. - Source, coordinate, and book subcontracted vendors and services such as rentals, catering, décor, florals, entertainment, and A/V when included in the client’s agreement or requested as an added service. - Ensure vendors meet venue approval requirements, provide current insurance documentation, understand venue rules, and receive accurate access and logistics information. - Coordinate with Finance regarding client billing, account changes, vendor payments, deposits, balances, and other financial follow-up. - Manage client and vendor concerns with professionalism, sound judgment, and solutions-focused communication, escalating significant issues when appropriate. - Conduct complete internal handoff meetings and provide finalized documents, updates, and special instructions to Venue Operations, culinary, beverage, housekeeping, security, and other involved teams. - Visit or work select assigned events to support client satisfaction, confirm execution, and strengthen continuity between planning and operations. - Complete post-event follow-up, including thank-you notes, surveys, review requests, issue resolution, and documentation of client feedback. Sales Responsibilities: (15%): - Support the sales team by leading polished venue tours and consultations for prospective clients. - Respond to assigned inbound leads and inquiries quickly and professionally. - Prepare proposals, contracts, payment schedules, and booking documentation accurately. - Manage repeat-client rebooking opportunities and guide returning clients through proposals and contracts for future events. - Meet assigned monthly and annual sales, customer satisfaction, and financial goals. - Build relationships with local planners, caterers, rental companies, florists, entertainment professionals, and other industry partners to support referrals and strong vendor collaboration. - Attend networking events, industry functions, open houses, and company training sessions as required. Event Operations (15%): - Work approximately 1–4 events per month in a coordination, venue-management, leadership, or client-facing support role. - Frequently serve as the on-site wedding or event coordinator, directing timelines, vendors, ceremony details, client needs, and event transitions. - Support festivals, large-scale events, and events produced by sister companies when needed. - Assist with hands-on setup, room flips, breakdown, resets, and other event work when needed to protect the client experience and keep the event on schedule. Professional Standards & Company Expectations - Take ownership of assigned work, follow through on commitments, and communicate proactively when support or clarification is needed. - Represent High Spirits Hospitality with professionalism and reflect our brand values in your work, communication, decision-making, and service to others. - Communicate quickly and professionally with clients, guests, teammates, vendors, and partners, recognizing that some work-related communication may occur after hours due to the event-based nature of our business. - Handle client, vendor, and employee concerns with professionalism, sound judgment, and timely escalation when needed. - Support a positive, inclusive, and accountable work environment that aligns with our company culture and standards. - Be dependable, solutions-focused, and adaptable as business needs, priorities, and event conditions change. - Use company technology, communication platforms, and digital systems consistently, accurately, and responsibly to complete your work and stay informed. - Submit digital documents, reports, checklists, receipts, and other required records accurately and on time. - Attend required company meetings, trainings, and check-ins as scheduled, and come prepared to actively participate. - Stay well-versed in company offerings, policies, safety standards, and service expectations, and follow updates as they are communicated. - Handle company, client, and employee information with professionalism, discretion, and appropriate confidentiality. - Follow all applicable laws, licensing requirements, and company procedures related to your work, including safety, sanitation, alcohol service, and workplace conduct standards. - Use company property, equipment, and workspaces responsibly and help maintain them in clean, organized, working condition. - Support alcohol service or alcohol-related event duties as needed, in accordance with company policy and applicable law. - Maintain a professional appearance and present yourself in a way that reflects our hospitality standards and brand. - Perform other duties and support additional shifts or assignments as needed based on business needs. Success in This Role Looks Like - Clients feel informed, supported, and confident throughout the planning process. - Planning documents, layouts, timelines, contracts, billing updates, and CRM records are accurate, complete, and current. - Vendors and internal teams receive final details early enough to prepare effectively, with minimal last-minute surprises. - Assigned events are well organized, financially responsible, and executed in alignment with client expectations and company standards. - Client concerns are addressed promptly, professionally, and with sound judgment, resulting in strong satisfaction, reviews, referrals, and repeat business. Typical Schedule This is an office- and event-based role. Most hours occur during normal business hours, but flexibility is essential because client appointments and events do not always follow a standard schedule. Team members should expect availability for approximately 1–3 evenings per week and 2-4 Saturdays or Sundays per month for meetings, walkthroughs, event visits, or event assignments. In addition, this role typically works 1–3 events per month in various capacities. Our pay period runs Wednesday through Tuesday. Weekday schedules may flex when weekend hours are worked. This role is expected to work from the office Tuesday through Thursday, with additional flexibility to adjust the remaining schedule based on workload, event needs, and manager approval. Our busiest seasons are typically April through June and September through December. Advancement We are committed to developing our team members and creating clear opportunities for growth. Each position includes a customized Career Road Map outlining the skills, experience, and performance standards needed to advance. The natural progression for this role may include Senior Event Specialist, Event Planning Manager, Venue Sales Representative, Director of Events, or another leadership opportunity based on business needs and individual strengths. Compensation & Benefits - This is an exempt position with a competitive base salary and eligibility for applicable incentive or bonus programs. - Health insurance stipend through our Blue Cross ICHRA plan. - Eligible to enroll with Palmetto Proactive Healthcare for $30 per month. - Flextime scheduling and Discretionary Paid Time Off after the first 60 days. - One-month paid sabbatical every four years. - $250 annual travel bonus. - Allowance for personal computers and phones used for business purposes. - Paid parental leave with a flexible return-to-work program. - Eligible to participate in Employee Referral Bonus programs. - Weekly pay.