Assistant Front Office Manager - Incharge

The Novotel 5 stars resort located directly on the red sea with a beach area of 646m ; 268 rooms including 4 suites and 80 family rooms; 5 outlets and Spa, offers a wonderful experience that can cater perfectly for all tastes     - Utilize strong interpersonal and communication skills to lead, influence, and motivate team members with integrity and transparency - Foster an inclusive, collaborative environment built on mutual trust, respect, and cooperation among all team members - Serve as a role model, demonstrating professional behaviors and a customer-focused mindset - Supervise, manage, and support employees through coaching, mentoring, and constructive feedback - Establish clear performance expectations aligned with job descriptions and monitor progress consistently - Recognize and celebrate team member contributions and successes publicly and privately - Conduct regular department meetings to communicate goals, expectations, and operational updates**Managing Front Office Operations and Goals** - Oversee all front office functions, including guest check-in/check-out procedures, reservations, and guest services - Achieve and exceed departmental performance goals, budget targets, and guest satisfaction metrics - Develop and implement specific action plans to prioritize work and accomplish operational objectives - Maintain focus on critical operational components that drive guest satisfaction and financial results - Review staffing levels regularly to ensure adequate coverage while meeting operational and financial objectives - Analyze front office operations and their impact on overall property performance and revenue goals - Ensure quality standards and guest service expectations are consistently met on a daily basis**Ensuring Exceptional Customer Service** - Provide services that exceed guest expectations, fostering satisfaction and loyalty - Display leadership in guest hospitality and exemplify excellent customer service in all interactions - Respond promptly and professionally to guest concerns, complaints, and special requests - Create a positive, welcoming atmosphere conducive to an outstanding guest experience - Observe employee service behaviors and provide constructive feedback to improve service delivery - Communicate guest needs and feedback to relevant departments to enhance overall property operations**Managing Policies, Procedures, and Compliance** - Ensure strict compliance with all front office policies, standards, and standard operating procedures (SOPs) - Administer property policies fairly and consistently across all team members - Follow disciplinary procedures and documentation requirements in accordance with established protocols - Maintain transparency in all operational and personnel decisions**Talent Development and Culture** - Identify developmental needs of team members and provide coaching, mentoring, and support for skill improvement - Solicit employee feedback through an open-door policy and address concerns with empathy and professionalism - Interview and hire qualified managers and team members in a timely manner to meet operational needs - Ensure fair and equitable treatment of all employees - Foster an inclusive workplace culture that values diversity and collaboration**Additional Responsibilities** - Communicate relevant information to supervisors, colleagues, and team members via phone, email, or in person - Analyze operational challenges and facilitate the development of solutions to prevent future issues - Prepare reports and provide updates on front office performance, metrics, and initiatives - Complete additional tasks as assigned by senior management **Minimum Required Qualifications:** - Bachelor's Degree in hospitality management, business administration, or a related field, OR equivalent professional work experience - Minimum 2 years of management experience in a hotel or hospitality setting - Minimum 2 years of experience in guest services, front desk operations, or equivalent customer-facing role - Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook) - Proficiency in hotel property management systems (PMS) and related software - Excellent written and verbal communication skills in English - Strong leadership, organizational, and interpersonal skills - Demonstrated ability to work accurately and independently while managing multiple priorities - Ability to effectively interact with diverse internal and external customers and employees with patience, tact, empathy, and diplomacy - Strong problem-solving and analytical abilities - Professionalism, sound judgment, and excellent decision-making skills - Ability to maintain composure and resilience under pressure - Flexibility to work varied shifts, including evenings, weekends, and holidays as required**Preferred Qualifications:** - Experience working in a unionized hospitality environment - Knowledge of customer relationship management (CRM) systems - Experience with revenue management and budget analysis - Certification in hospitality management or hotel operations - Multilingual capabilities, particularly regional Indian languages - Prior experience managing front office teams in a multi-property organization