Senior Deployment Strategist

ABOUT THE ROLE As a Deployment Strategist on the customer success team at an AI-powered procurement software company, you will guide customers from initial pilots through organization-wide rollouts. You will connect customer needs with engineering and product teams, helping shape deployment approaches that support adoption and scale. WHAT YOU'LL DO - Manage customer deployments alongside engineering, from pilot planning through full organizational rollout. - Explore customer category-management and sourcing processes to identify effective workflows. - Lead workshops and discovery sessions, turning customer expectations into actionable technical requirements. - Identify which deployment patterns can scale across customers and where customization is needed. - Translate customer behavior and feedback into useful product insights for engineering teams. - Partner with procurement leaders, category managers, and senior stakeholders on long-term rollout plans. - Create playbooks, training materials, and best practices to improve onboarding and adoption across accounts. WHAT WE'RE LOOKING FOR - At least 3 years of hands-on, customer-facing experience with both end users and senior stakeholders. - Experience scoping and designing category-management or strategic sourcing workflows. - Experience leading customer workshops, translating needs into technical requirements, and managing deployments from pilot through broad rollout. - Experience developing onboarding and adoption materials for multiple customers and sharing customer feedback with product or engineering teams. - A background in procurement, strategic sourcing, or buyer operations, with experience working with DACH organizations or customers. - Fluency in German and English, strong customer relationship skills, and comfort working in a fast-changing environment. COMPENSATION & BENEFITS Annual salary range: EUR 60,000 to EUR 90,000. Visa sponsorship is not available. LOCATION On-site in Berlin, Germany.