Warehouse Lead Agent

We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. - 19,000 trained professionals - 350+ locations worldwide - Fortune 500 - Globally unified systems Scope of Position:   To assist the supervisor with the pursuit of Warehouse Excellence by promoting a culture of Safety & Security, loading/unloading trucks, interacting with agents to ensure data entry protocols are being followed at all times, while setting an example for others. Responsibilities:  Facility Compliance - Ensure a safe and secure work environment, following all OSHA rules, as well as state and local laws. - Maintain warehouse procedures and Expeditors Security & Safety standards. - Maintain a clean and professional facility meeting all the warehouse excellence requirements.  - Reporting any issues with equipment to ensure safe operational condition.    - Help to manage inventory of packaging materials and supplies.  - Adhere to all company, country compliance standards (ITAR, DG, Wood pallets, TSA, CFS etc)Labor Management - Support the vision and goals as outline by the warehouse management and communicate them in huddles, set the example for others. - Support employee versatility (cross training). - Abides by all Expeditors policies and procedures. - Support company, district and product goals. - Teaching our culture mission and goals.Operations and Quality  - Daily monitoring of Warehouse Workflow exception dashboards to ensure timely execution, (GNS WF inbound/outbound, GNS Manifest work board outbound, EAD WF). - Oversee the processes, following operational standards (OPS) and KPI expectations. - Ability to cover any other warehouse agent / desk function. - Ensures accurate and timely data entry into our system through receiving, scripts, loading, unloading etc. - Accurate weighing and dimensioning of cargo. - Accurate labeling of freight. - Accurate put away locations - Completes EOS reports. - Will run huddles when a supervisor is not available. - Helps to Improve safety, quality, process and cost through continuous improvement methods  - Participate in transitioning new customers as needed  - Manage, prevent, and resolve inventory, over/short/damage, process and customer exceptions  - Perform process audits where applicable - Keeping the board updated with dock door and staff information current. - Escalation point for agents when supervisor is not readily available. - Whatever task the Supervisor/Manager assignsFinancial - Keeping costs down by communicating what is needed on the shift to support our operations, including sending contract workers home/calling people in late/managing OT.  - Education: High School Diploma - Experience: 2 years working in warehouse operations and showing potential in leadership through behavior and actions.  Knowledge/ Skills:   - Solid understanding of OSHA rules, state, local, and company Health and Safety rules and compliance.  - Strong decision-making skills. - Strong team leadership, customer service, and account management skills - Professional written and verbal communication skills - Critical thinker & resourceful - Adaptable to change, reliable and self-motivated. - Has a positive attitude and works well with others - Knows his job and the jobs around him well and is consistently seeking knowledge. - Exemplifies the Behavioral Absolutes. - Developing process improvement skills - Developing skills in statistics, data analytics productivity and KPI performance - Flexible, problem-solver, sense of urgency, quick thinker, organized - Pro-active, ability to foresee incidents and adhere to warehouse safety practices - Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results. - Must be able to handle stress caused in meeting deadlines with tight scheduling requirements. - Must be able to shift priorities easily.  - Must be able to lift at least 25 # and bend and twist from time to time. Personal Development     - Must meet company standards of 52 hours of training per year. - Completes mandatory training when required - Level 1 Trainer - Leadership Platform - Temperature Control Training - Must complete Presentations Course and Fierce Conversation upon course availability  - Must complete Level 1 Certification within 1 year. - GDP compliance certification within 1 year - H&S certification within 1 year - Dangerous Goods for Air and Ground Certification within 1 year - IATA/FIATA  Additional Information Expeditors offers excellent benefits: - Paid Vacation, Holiday, Sick Time - Health Plan: Medical - Life Insurance - Employee Stock Purchase Plan - Training and Personnel Development Program - Growth opportunities within the company - Employee Referral Program BonusShift: Monday - Friday | 07:00am - 04:00pm Reporting Structure: Warehouse Supervisor, Warehouse Operations Manager, Warehouse Manager