Order Management & Import Transportation Supervisor

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. - 15,000 trained professionals - 250+ locations worldwide - Fortune 500 - Globally unified systems - Organic growth  Scope of Position   The OM and Import Transportation Supervisor will lead, train and mentor the department. She/he will supervise all aspects of the OM and Import Transportation Team, while ensuring the proper and timely movement of freight. Proactive communication and superior customer Service is a must. Major Duties and Responsibilities Order Management - Oversight of  daily operations and follow up on delayed actions in the booking process (missed bookings, COB, etc..) - Daily review and resolution of EDE messages for customer ASN messages - Create and delivery monthly KPI reports for each client. - Maintain SOP’s for OM Clients - Invoice customers timely and accurately for OM services (when applicable) and ensure rate schedules are updated accurately and timely in CFIT - Drive data re-use from OM to brokerage and transportationTransportation - Manage day to day movement of Air and Ocean Import shipments - Heavy involvement with T&I process - Manage and maintain client procedures - Monitor Department Quality and Compliance - Operations Backup Support - Uphold Department Business Plan and Goals - Define, develop, and document business processes and procedures - Effective interpersonal skills.  Ability to relate to customers and internal employees at all levelsAccounting - Resolve AJAX items monthly for OM origin branches. - Management of BNP, AJAX, and Payables Database - Ensure timely import settlements for revenue recognition - All accounting issues are closed out timelyPersonnel Development - Obtain at least 52 hours of training per year - Quarterly training for Sales and branch staff regarding OM product - Participate in focus meetings with staff - Employee development through Training and Mentorship - Teach and exemplify EI culture - Participate in Employee Reviews  Sales/Marketing - Active involvement in Pricing and Market Strategy - Assist in building a strong import based clientele while growing market share - Active involvement with Client RetentionService Provider / Customer Relationships - Build rapport with origin branches, brokers, & customers both “internal” & “external” - Minimum 5 customer facing call per month - Provide friendly and helpful customer service in all forms of communication - Build rapport with local service providers - Manage Annual Retention Reviews for service providers   - College degree or 2-3 years of Expeditors’ experience - Excellent written communication skills - Demonstrated customer service skills and proven interpersonal skills. - IATA/FIATA - Hazardous Materials Certification Expeditors offers excellent benefits - Full Time position  / Monday-Friday  40 hour work week - Paid Vacation, Holiday, Sick Time  - Health Plan: Medical, Prescription Drug, Dental and Vision - Life and Long Term Disability Insurance  - 401(k) Retirement Savings Plan (US only) - Employee Stock Purchase Plan  - Training and Personnel Development ProgramAll your information will be kept confidential according to EEO guidelines.