Agent - Ocean Export

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. - 19,000 trained professionals - 340+ locations worldwide - Fortune 500 - Globally unified systems  - Ensure smooth and timely freight process flow.  - Prepare various documents for international transportation.  - Ensure accurate and timely client and vendors billing and data entry into our operating system.  - Interact with our customers in arranging their international export shipments, meeting customer service standards.  - Understand department process flow, constantly looking for areas to improve efficiency.  - Ensure all customers standard operating procedures are followed as per Customer SOP.  - Monitor shipment reports to ensure total customer satisfaction.  Support the Supervisor in the following areas:  - Allocating workloads within team to ensure smooth operations during peak activity or staff absence. Monitoring workboards to ensure internal KPI’s are met e.g. timely data entry  - Build and maintaining strong relationships with customers.   - Assist the manager and supervisor in timely responding to requests for information and with market competitive pricing matching the scope of service required by the customer.  - Assist in retention calls and complete customer reviews with your regular customers to document in the CRM.  - Monitor invoicing and BNP report where needed.  - Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations.   - Be a guide for the team - mentor agents and ensure that positive attitude is maintained within the team.  - Promote productivity tools within the team (e.g. using workboard, invoice processing, expo)  - Be continuously open and positive to implementing new system changes and enhancements with the team.    - College graduate or above. - Global logistics industry knowledge - Relevant training background;  or equivalent combination of education and experience - Good computer skills (e.g., MS Excel, MS Word) - Fluent in English - Fluent in listening, speaking, reading, and writing in Chinese. Note: This position will be closed by October 19, 2026.