Agent - Order Management

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. - 19,000 trained professionals - 340+ locations worldwide - Fortune 500 - Globally unified systems  - Ensure smooth and timely freight process flow. - Ensure accurate and timely data entry into our operating system. - Track and trace Order Management files. - Use workflows on daily basis to manage shipments - Monitor shipment reports to ensure total customer satisfaction - Ensure timely clearance and delivery of freight to customer for Import shipments. - Ensure documents are timely sent and arrival notice communicated to destination for Export shipments. - Ensure accurate and timely client and vendor billing. - Manage intercompany invoice payments (i.e. via AJAX report) - Interact with our customers, arranging their international shipments, meeting customer service standards. - Contribute to maintain strong relationships with vendors (Shipping lines, trucking companies, and others). - Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS), Audit requirements, external government regulations or customer’s policies / requirements. - Understand department process flow, constantly looking for areas of improved efficiency. - Ensure all customers standard operating procedures are followed and updated in the DLSOP. - Meet KPI standards, per company procedure. - Overseas communications, timely responses to emails and requests (internal and external) - Escalation of problems to Management when necessary - Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.  - Adhere to the company’s 10 cultural attributes:  Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary. - Understanding the transportation processes of all ocean freight modes is a plus - Good computer skills (e.g., MS Excel, MS Word), with advanced data‑processing capabilities preferred. - Fluent in English - Relevant training background;  or equivalent combination of education and experience - Meet company standards of 52 hours training per year, including as needed management/leadership training - Excellent organizational skills, time management skills in addition to a professional manner - Positive and willing to help attitude - Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely obtain positive results Note: This position will be closed by October 19, 2026.