Head of Operations (MCA / Alternative Lending)

We are seeking an experienced Head of Operations to join a fast-growing company in the merchant cash advance (MCA) industry. Reporting directly to the CFO, you will lead a team of five operations professionals (three onshore and two offshore), optimize core business processes, and help scale the company's operational infrastructure in a fast-paced, high-growth environment. Responsibilities - Lead, mentor, and manage a team of five operations professionals. - Oversee daily operations, including deal processing, payments, reporting, and workflow management. - Manage operational systems, software integrations, and third-party vendors. - Troubleshoot operational and system issues to ensure business continuity. - Identify opportunities to improve, automate, and scale operational processes. - Develop and maintain operational documentation and best practices. - Partner with leadership to optimize operations and implement new technologies when beneficial. - Evaluate the existing technology stack and recommend improved systems or processes where appropriate. Technology Environment You'll work with a technology stack that includes: - Lend SaaS (CRM) - MoneyThumb - DataMerch - HyperVerge - Additional integrated operational tools and third-party platforms Experience with these specific tools is not required, but candidates should be comfortable working across multiple systems, managing software integrations, and collaborating with third-party vendors.