IT Manager

KEY RESPONSIBILITIES - Manage IT Operations for Bayut and dubizzle. - Manage organisational fiscal years, Capex/Opex planning, forecasting and expense management. - Proactively identify performance weaknesses and propose solutions. - Lead teams in problem management, change management and improvement opportunities to reduce incident counts. - Collaborate with other technical and functional teams to document and support business rules and operating procedures. - Diagnose and resolve technical issues related to Bayut and dubizzle employees. - Provide L2 desktop support (Windows/Mac/Linux). - Server Administration. - Set up and configure new laptops and desktops. - Conduct regular system audits. - Administer and maintain Wireless access points, VPN and company-issued mobile devices. - Ensure security and upgrades are applied to desktops and laptops and kept up to date. - Provide network support and resolve issues with routers and access points. - Perform support duties, as required, to meet specific operational objectives. - Provide ongoing guidance, feedback and mentoring support to the team. - Proactively track and review team performance and provide feedback for improvements. - Comply with and help to maintain quality service by establishing and enforcing the company’s standards. - Identify opportunities for team development and skills advancement.