Luxury Concierge Position-The Rocklyn

Job Type: Full-Time Responsibilities: - Greet residents and guests with a warm and friendly demeanor. - Monitor lobby traffic and alert residents to arriving guests and deliveries - Monitor and control access to the building, ensuring the safety of all occupants. - Assist residents with packages, deliveries, and other requests. - Provide information about the building and local area, including recommendations for dining, entertainment, and services. - Handle maintenance requests and coordinate with maintenance staff as needed. - Maintain a clean and organized lobby, entrance area, and work area. - Respond to emergencies and follow established protocols. - Exceptional customer service - Answering calls professionally and assists callers with directions or instructions for the building - Keeping the communal areas tidy and providing a security presence on-site - Maintain logbooks for visitors and contractors - Observe monitors for suspicious activities - Keep track of keys when needed - Assist management with request for residents Requirements: - High School Diploma or equivalent; additional education in hospitality or related fields is a plus. - Previous experience as a doorman, concierge, or in a customer service role preferred. - Excellent communication and interpersonal skills. - Ability to work flexible hours, including weekends and holidays. - Strong problem-solving skills and the ability to remain calm under pressure. - Basic knowledge of security protocols and emergency procedures. - Must be physically able to stand for long periods and lift packages as needed. - Must be able to demonstrate proficiency in working with computers including word processing, calendar management, Building Link/ManageCo, and Keylink system - Must be well groomed and display a positive attitude - Available to work weekends and holidays