Principal Product Manager, AI Platform

ABOUT THE ROLE This is a high-impact role at the center of a strategic shift toward an AI-first operating model, sitting within a small, focused team rebuilding core business operations around AI. You will move the organization away from manual processes and third-party tools toward an owned, intelligent platform, serving a broad client base across diverse industries. WHAT YOU'LL DO - Identify critical operational problems, design solutions, and prototype them using AI tools against real-world data. - Collaborate closely with engineers to productionize prototypes into reliable, scalable systems. - Define measurable metrics for complex operational issues and develop AI-driven solutions to address them. - Own the development of a sophisticated decision engine, replacing vendor reporting with a tailored internal platform serving varied user needs. - Drive product judgment for closed-loop attribution systems that connect client actions to revenue outcomes. - Navigate the complexity of building a single platform that serves multiple distinct business units and industries. - Report directly to senior product and technology leadership, with a clear escalation path for high-stakes decisions. WHAT WE'RE LOOKING FOR - Proven track record of identifying complex operational problems and designing AI-driven solutions, rather than managing pre-defined roadmaps. - Hands-on experience building and shipping working software prototypes or tools using AI coding tools. - Deep understanding of AI capabilities and limitations, including how to design robust systems that account for real-world failure modes and edge cases. - Strong systems thinking, with an ability to reason about second-order effects, blast radius, and long-term architectural implications. - Experience designing platform solutions that serve diverse user needs across multiple industries or client types, balancing shared components with configurable elements. - Demonstrated ability to define complex operational problems in measurable terms and validate solutions with data. - Experience designing or building decision engines, reporting tools, or closed-loop attribution systems is a strong plus. - Excellent written communication skills, able to make complex decisions clear and concise in short-form documents. - Comfort operating autonomously in ambiguous problem spaces within a small, self-directed team. - Background in marketing services or multi-industry platform products is a plus. COMPENSATION & BENEFITS Salary range: $160,000 to $230,000 USD annually. Visa sponsorship is not available for this role. LOCATION Fully remote, based in the United States.