Forward Deployment Engineer

ABOUT THE ROLE This role sits at the technical intersection of product and customer deployments for a fast-growing AI voice and communication platform serving SMEs. You will own end-to-end rollouts, from requirements capture through integrations and monitoring, ensuring production setups run reliably for real customers. Your findings feed directly back into the product, making this a high-impact position on a small, high-velocity team. WHAT YOU'LL DO - Act as the technical bridge between product and customer setups, translating requirements into robust implementations. - Lead production rollouts of AI assistant setups, including workflows, logic, data flows, prompts and guardrails. - Implement integrations with third-party systems via APIs, webhooks and common services such as CRM, calendar, ticketing and payments. - Develop small-to-medium features and glue code to map customer use cases to production systems, including tests, monitoring and logging. - Debug live issues across calls, flows and data, and deploy rapid fixes under production conditions. - Build reusable templates, deployment playbooks and best practices to make setups scalable and repeatable. - Maintain a fast feedback loop into product by surfacing pain points, feature gaps and recurring patterns with concrete recommendations. WHAT WE'RE LOOKING FOR - Several years of practical experience capturing customer requirements and translating them into production implementation plans. - Proven experience building and rolling out production workflows, data flows, prompts and guardrails for AI applications. - Deep understanding of LLM-based systems, including prompting, tool use, RAG, evaluation and failure modes. - Hands-on experience implementing integrations (APIs, webhooks) and common auth patterns such as OAuth and API keys. - Strong coding skills (TypeScript or Python preferred) to implement glue code and features, with testing, monitoring and logging experience. - Basic cloud deployment and observability experience for debugging in production. - German proficiency at B2 level or above is strongly preferred. - Bonus: experience with voice or telephony integrations, workflow automation tools, SQL, monitoring/tracing, or GDPR/privacy considerations. - Pragmatic, delivery-focused mindset with a strong sense of ownership and comfort in fast-moving startup environments. COMPENSATION & BENEFITS Salary range: 60,000 to 90,000 EUR annually. Visa sponsorship is not available for this role. LOCATION Fully remote, open to candidates based in Germany or Austria.