Senior Application Support Analyst - (Middle & Back Office - BPS (Broadridge)

Role description: Reporting into the Production Services Team lead (US) in New York, this support role covers the day-to-day support of operations technology platforms, working in collaboration with global stakeholders and regional teams. Will suit a self starter who is looking for a career in production support and takes pride in making difference to support the business critical processes and role includes  - Demonstrates understanding of the fundamentals of programming concepts, interpreting technical specifications and development standards - Utilizes knowledge of service level delivery to offer superior service. - Understands effects of IT Architecture on performance. - Demonstrates working knowledge of Financial Services Industry concepts and is able to apply them internally. - Responsible for the proper functioning of existing applications and infrastructure. - Identifying problems, crafting and aiding in implementing the solutions, and providing continuing support - Perform Impact analysis of the reported issues or risks and try to find root causes and solve the issue by going through the business and systems workflow. - IT Delivery/Control/Process/Stability - KPI statistics relating to individual / teams capacity, performance and CSI - Professional Ethics Compliance and Risk Management - Industrialising the different processes - Maintaining Knowledge Management Responsibilities will include:  - Dealing with support escalations from Level 1 team, including complex  user and monitoring support queries, with as minimal as possible escalations to L3 teams - Work as senior support analyst to provide hands on support to Operations and settlement systems - Planning and execution of proactive non-ticket tasks (such as automation or tool implementations) - To provide user query support and monitoring support queries, with as minimal as possible escalations to development teams - To provide batch support, health checks at the start of the day/end of the day - To create, update, amend relevant production support documentation - To use firm standard support tools and processes - To provide weekend support related activities on rotation basis - To deploy code/configuration change/releases into the pre & production environments - The duties of Senior Support Analysts can be broken into four distinct categories: prevention; correction; adaptation; and perfection. - Prevention relies on ensuring that hardware changes or additional modules do not interrupt an application’s function. - Correction is the continual monitoring and fixing of issues that arise, including bug fixes. - Adaptation is the modification of applications to comply with new standards and new systems - perfection is the improvement of application/infrastructure to enhance performance or reliability - To work as strong team player Skills, experience, qualifications and knowledge required: Required Experience - Unix/Linux skills including Shell/Perl scripting - Strong database knowledge – SQL/Sybase/Oracle - Prior experience of BPS (Broadridge)  - Basic knowledge of programming languages – JAVA or C++ will be plus - Knowledge of the Financial Services Industry - Hands-on IT support experience & knowledge of Middle Office systems, Settlement systems will be highly advantageous - Knowledge of scheduling tools – Autosys - Experience of functional/technical support / investment banking environment desirable - Experience of monitoring software and maintaining\improving rule bases - Hands-on experience of using tools such as Remedy or Service Now - Desirable - Working within ITIL standards and structured, formal environments - ITIL qualifications – Beneficial - Hands on support knowledge of middleware tools (MQ, Tibco) will be a plus Professional Attributes - Excellent analytical and communication skills including ability to provide clear and concise status to senior management / summarise key messages - Ability to prioritise, sense of Urgency - Problem solving mindset and solution-enabler - Ability to identify problems, make decisions and drive solutions - Pragmatic, able to adapt to various situations and applications, ready to work under pressure - Ability to inspire co-operation and co-ordinate activities across teams - Willingness to accurately document and share information with global peer group Interested candidates please contact Abhishek Agarwal https://www.linkedin.com/in/abhishek-b-agarwal